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New Reviewer

Left Us Freeezing with No Heat when it Counted with No Calll Back...

Homelife Warranty Protection - Left Us Freeezing with No Heat when it Counted with No Calll Back...
They have done a Great Job Then... Furnace Spewed Carbon-Monoxide... Came over Miss-Diagnosed the Problem.... Said I Hadnt Mantained the 23 Year Old Furnace when that was another the case.... They wired Mantaining It... Were going to send someone for a Second Opinion.... Didnt ... Wont have a Manager Call Me Back after 13 dayzzz in Fridged Weather...

User's recommendation: Call Me at 410-903-****... & Or Cover me for a New Furnace as Covered after 23 Year & a Policy Holder for 10 Years...

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ID
#2448933 Review #2448933 is a subjective opinion of poster.
Loss
$11
Preferred solution
Let the company propose a solution
New Reviewer

RETURN of 4 Sensor LED Light product

These do not work for long even with 4 new batteries. Once the batteries are installed, we cannot get them out. Two items are effected and two haven't been opened. Request a REFUND for these 4 units and authorization for return product postage.

User's recommendation: Best try ONE unit ... don't think these will really work. Might be wasting money and time. Company is not particularly CUSTOMER ORIENTED. By now homeLife MUST know the defects of their product.

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ID
#2119388 Review #2119388 is a subjective opinion of poster.
Pros
  • To be determined
  • Tbd
  • Unknown
Loss
$70
Preferred solution
Full refund

Disappointed

My stove, dishwasher and dryer decided to have issues in the same week. I called and made 3 separate claims on May 23rd. I've called numerous times since then and finally, 2 weeks ago, someone came to check the stove. Called and spoke with a someone July 6th that said someone would be out to check the dryer on July 9th. July 7th I received a phone call stating the Model of the dryer they had was incorrect and to contact them with the correct number. I called and gave them the Model and everything was fine - still scheduled for 7/9. Less than 10 minutes after hanging up with customer service I receive an email that my claim was canceled!! SINCE MAY 23rd!!!!!! Contacted customer service again and was told I had file a new claim for the dryer. No explanation, no nothing... When I asked why it was cancelled, he said, "Ma'am, I need the information if you want to file a claim." In fact any question I had, like why no one had asked during the several calls I made to customer care for the model number or why it has taken so long... I was given the same 1 sentence answer. I asked that since the service call was just cancelled could they still come out on the 9th since my husband had already taken off work... Nothing... Same answer. So once again I had to file a claim for my dryer. And the dishwasher... forget it.... my warranty will be over by the time they fix that. It's honestly a COMPLETE joke!!!! I understand we are in the middle of a pandemic, but the same company that was able to come out to check out the stove, is LG certified and could have worked on the dishwasher as well as the dryer.

User's recommendation: Waste of time and money.

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ID
#2046277 Review #2046277 is a subjective opinion of poster.
Location
Key West, Florida

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