Alan M Fbc

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Breach of contract; hidden fees = business as usual!

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4/17/18: Ordered bedroom set. Agreed to $99 shipping cost for "curbside" delivery. 4/17: Order confirmed 4/19: Order reconfirmed - will advise shipping date 4/20: Email arrives " that your shipping zip code is a non-direct destination area and there is an additional $100 to ship there." I live within the city limits of Medford, OR; 80,000 population; 7th largest city in Oregon. I had a full -size SUV delivered here 1 month ago. 4/23. Woman calls me wanting to confirm the extra $100 shipping charge. Her explanation is that the carrier has to use a SMALLER truck! I point out that this is breach of contract and could be "bait and switch." Her reply was that "well, we sent you an email," and that this "extra fee is clearly visible on their site." ( I looked at shipping and FAQs after this and could NOT find any mention of this added fee.) I did get angry and said "since you are holding me to ransom, go ahead and charge the extra fee, but do not expect great feedback." Within 20 minutes they cancelled my order. They did refund my money. It seems that many businesses are following the lead of airlines and hotels- where they advertise a low price; and then add previously hidden fees onto the bill It used to be called - "Bait and Switch." It is still an unethical business practice.
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  • Seemed to be good value
  • Good prices for the look
  • Bait and switch techniques
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution


Poor Customer Service/ Poor Service

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After searching around for the perfect bedroom we final made the decision to purchase from Homelement. Once the order was placed we were notified that the furniture was not in stock but would in be within 2 weeks. On week 2 we receive an additional email in regards to our order being delayed another 2-3 weeks. Today we were notified that the products were damaged and it would be an additional 3 weeks before they are able to ship order. Homelement is no more than a middleman as they order the furniture from another vendor and drop shipment. After waiting so long to receive my order the only advise they could offer was to cancel the order. Highly disappointed and will never do business with this company ever again!
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  • Lots of good looking products
  • Does not care about customers
  • Company is not customer service oriented
Reason of review:
Poor customer service

Preferred solution: Price reduction

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