Homejoy
Homejoy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Homejoy has a 1.0 star rating from 1 review; consumers are mostly dissatisfied with high price levels, billing practices, and customer service reliability.
Positive Feedback
Some cleaners are described as friendly; a few customers received scheduled services and occasional coupons for deals mentioned in Homejoy reviews.
Negative Feedback / Risk Areas
- Repeated cancellations and unreliable scheduling referenced in Homejoy customer complaints.
- Poor cleaning quality and missed tasks despite payment.
- Billing issues, continued charges after cancellation and difficulty obtaining refunds or receipts.
- Strict missing-item policy and reported payroll/employee payment problems.
Key Takeaways for Future Customers
- Expect possible customer service delays and verify receipts before charges post.
- Consider voucher or subscription terms carefully when buying deals.
- Document inventory promptly and note refund or dispute steps immediately.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Homejoy has a 1.0 star rating from 1 review; consumers are mostly dissatisfied with high price levels, billing practices, and customer service reliability.
Positive Feedback
Some cleaners are described as friendly; a few customers received scheduled services and occasional coupons for deals mentioned in Homejoy reviews.
Negative Feedback / Risk Areas
- Repeated cancellations and unreliable scheduling referenced in Homejoy customer complaints.
- Poor cleaning quality and missed tasks despite payment.
- Billing issues, continued charges after cancellation and difficulty obtaining refunds or receipts.
- Strict missing-item policy and reported payroll/employee payment problems.
Key Takeaways for Future Customers
- Expect possible customer service delays and verify receipts before charges post.
- Consider voucher or subscription terms carefully when buying deals.
- Document inventory promptly and note refund or dispute steps immediately.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No email for receipt or shipping
I ordered an item from homejoy and paid with my c.c this morning and yet to receive a confirmation email or a email for the shipping info and the # I call that's on website is of course ALWAYS busy
- Cheap
Preferred solution: Confirmation and shipping email
Round Rock, Texas
Homejoy House Cleaning Review from Round Rock, Texas
I bought a 3 hour clean from Homejoy on Living Social and they came out yesterday. The cleaning lady was really nice and friendly, however her cleaning was not great.
I had picked up/decluttered beforehand, so all she had to do was the detail cleaning. I explained to her that we were putting our house on the market the following week, and I would like for her to focus on the bathrooms, kitchen and windows to the the house ready to show.
Pictures below were taken when I got home. I will not be using or recommending Homejoy.
Atlanta, Georgia
Hide your valuables
Their company policy dictates you must report missing items within 72hrs. I learned the hard way.
Cleaning service itself is horrible. 5 hours of cleaning and only could clean one bathroom and a little vacuuming!
Save your money or you will regret it!
Before the scheduled first appointment, they cancelled 1 hour before they suppose to arrive even after an email confirmation two hours before hand.
I live in Atlanta and it's hard to imagine that a company in San Francisco could have much quality control that far away.I feel totally ripped off and I hope you will benefit from this review.
Maple Valley, Washington
Very unreliable - cancels appointment at last minute. Will not recommend
I made an appointment for my house cleaning for a Saturday, when I can be at home. However, Homejoy calls that day morning (about 2 hrs before start) and informs me that the appointment will need to be cancelled. This is the 2nd time they are cancelling on the last minute.
I am looking for reliability in the services I purchase, since with 2 kids, work..etc, time is of essence. Unfortunately, homejoy fails to meet those reasonable expectations, and fails to stand by the schedule they confirmed.
I am looking for reliability in the services I purchase, since with 2 kids, work..etc, time is of essence. Unfortunately, homejoy fails to meet those reasonable expectations, and fails to stand by the schedule they confirmed.
Houston, Texas
Homejoy - Groupon Deal Review from Houston, Texas
Homejoy cleaning service is such a rip off. They had a groupon for $89 for 3 mths but I had to still pay an additional $97 for 5 hrs of cleanimg per month, no add ons!
I paid an extra laundry fee and they didnt even do it! When I tried to get in contact with them, no one called me back, they emailed me ans said they would just guve me credit for the next month, but they did not. They continue to charge my account even though I already canceled all my appointments. Groupon should not allow to use this business with homejoy.
They are horrible!
!
Review about Employees Treatment
Treat employee's like toilet paper
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
Service for the masses home joy/takes advantage of workers
I worked hard for that company they started taking money from our pay checks and wont pay me my last pay check right before holidays i was supposed to get a raise instead i was terminated for no reason ..when i called to find out why there was no reason i have a family and home im behind in payments they dont care.I WORKED MY *** OFF AND THEY REPAY MY GOOD WORK WITH A TERMINATION.........................AND WONT PAY ME. I worked hard for that company they started taking money from our pay checks and wont pay me my last pay check right before holidays i was supposed to get a raise instead i was terminated for no reason ..when i called to find out why there was no reason i have a family and home im behind in payments they dont care.I WORKED MY *** OFF AND THEY REPAY MY GOOD WORK WITH A TERMINATION.........................AND WONT PAY ME.
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Kathleen,
I am an investigator and would like to talk to you. Please call me at 650.576.7477 Thanks Brian
Home Joy is doing business without a business Licence outside of California. If you are doing business in another state are you suppose to have a licence in each state that you are marketing as being licensed & bonded?
I would also like to know the answer to that question because I used to work for Homejoy also but in the Boston area?! Any input would be great. Thank You!
I strongly suggest independent cleaners to stay far away from models like this. $15 per hour is what they pay their so called independent contractors.
When you do the math on this you can quickly see that is less than $10 an hour in take home. And that is only for time spent cleaning. No travel or set up time. Independent cleaners should be paid $25 to $30 per hour if they want to earn an equivalent wage to $12 to $15 per hour, when travel time, insurance, taxes, and all other forms of overhead are factored.
I hope you get compensated for any work you have performed.
Kathleen, please, fill out form ss-8 and send it to the IRS. Homejoy is being investigated for misclassification of workers.
Hire an accountant and have him/her help you fill out the form.
If the IRS rules you were an employee and not a subcontractor, you might be entitled to employee's rights and benefits, including unemployment insurance.
This company labels itself as a software platform but their hiring practices, price setting, method and frequency of payment to their cleaners indicate they are an employer and not a contractor.
Also, I'd suggest you contact other workers and have them file the same form.
Yes please report them to the Irs and EDD. You will receive a large award for turning them in for filing all their cleaners as independent contractors.
All other cleaning services have to pay payroll taxes and high workers compensation premiums. Homejoy avoids this and can undercut the other companies prices even though there is no difference between what their so called contractors do and what legitimate cleaning employees do at the other companies.
Who loses in this scenario? Both the employees and the law abiding employers!
I am currently working for Homejoy and they keep changing my pay from $14/hr to $13/hr. I just googled "Homejoy independent contractor rights" and I found this post.
If I fill ou an ss8 form will HomeJoy find out it was me. I just don't want to be let go completely until I find another job.
Kkat, I am an investigator working on dealing with this. Please call me at 650.576.7477.
You can look up my California License information California Bureau of Investigative Services Private Investigator License #26268 Hedley & Associates Investigations Inc. Thanks Brian
If in case you are looking for a fillable form SS 8, I was able to get a copy from PDFfiller. It also allowed me to fill out the form, e-sign and print. Here's the link to the form I've used: www.irs.gov
HI Merlina,
How do you know that Homejoy is being investigated for miss-classification of workers? Is this public knowledge or just speculation? They are blatantly breaking the law, I just though they were getting away with it..