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New Reviewer

After inquiring about where to purchase replacement power heads. Homedics never responded. I wrote a complaint on the problem. Homedics never responded.

I just received an email asking if Homedics contacted me. I'm writing another complaint. Apparently poor customer service from Homedics. They do make a wide variety of products. Most are fairly good and good value. But customer service is poor. If I could give them 0 stars instead of 2 star I would. I day buy their products. But BUYER BEWARE. Absolutely NO customer support. They do not respond to complaints or phone calls. Only interested in sales. I will be surprised if the company is not sold or dissolved or reorganized in the future. HOMEDICS doors not support its products. You buy as is.
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ID
#3579125 Review #3579125 is a subjective opinion of poster.
Location
Ewa Beach, Hawaii

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New Reviewer

I need to puchase replacement heads.

I have a Homedics Massage gun Model No.HHP-800J 2020-07-20 I have misplaced. All of the 4 screw in type attachment heads. I cannot use the petcussion massage gun without it. I would like to replace these 4 heads. Please email: atsounds262@***.com where i may purchase these. Or call 808 630****. Thank you. A. Thom
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ID
#3489595 Review #3489595 is a subjective opinion of poster.
Location
Kapolei, Hawaii

To register my chair massage pad

No issue just need text showing that my massage chair pad has been registered. Text to pjmj34@***.com.
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ID
#3286742 Review #3286742 is a subjective opinion of poster.
Location
Sikeston, Missouri

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New Reviewer

Problem with sleep machine

I got this sleep machine and use it every night. It no longer comes on when you turn the dial. Can you help me? I got this from a friend as a gift.
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ID
#3144489 Review #3144489 is a subjective opinion of poster.
Location
Beaver Dam, Wisconsin
Loss
$22
Preferred solution
Give me a replacement for my sound machine.
New Reviewer

Defective pulse-oxymeter

I purchased a defective oxyimeter and was told by customer service to return it for repair or replacement. I was told my oxymeter was discontinued and would be returned. I sent in my oxymeter on Feb 6, 2021 and as of today, May 19, have not received it. Furthermore, I paid over $100 for this device and need it for my copd. Instead of resolving this issue it appears I lost my oxymeter.

User's recommendation: no customer support.

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ID
#2560103 Review #2560103 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

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New Reviewer

Abhorrent customer service

Simply put - HoMedics has ghosted me. I purchased a humidifier which is still under warranty less than a year ago. It stopped working - no lights, no noise - nothing! I contacted customer service and they asked for some info. I provided the info and ever since then I cannot reach them! I have tried calling, email and FB Messenger. It has been over 1 month since the inquiry began! Shame on you!

User's recommendation: Stay away from HoMedics products.

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ID
#2346267 Review #2346267 is a subjective opinion of poster.
Loss
$54
Preferred solution
Full refund

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Advanced Reviewer

No customer service

HoMedics USA - No customer service
I live in Israel and have been an old and loyal Homedics customer for over 10 years, buying their lower-back-support and foot-bath products. Whenever I needed repairs Homedics referred me to their Israeli distributors, who said they could no repair them and forced me to buy new products. Ten days ago I wrote the company about a problem with my foot bath. They sent me an automatic reply saying, Representatives are working as quickly as possible to ensure your inquiry will be responded to, in the order they are received. We are here to ensure that your Homedics product is working to your satisfaction. Since then nothing, zilch. I have e-mailed twice more but they have ignored my messages.

User's recommendation: Avoid the prodcuts of companies that have no after-sales service.

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ID
#2011632 Review #2011632 is a subjective opinion of poster.
Service
Homedics Usa Customer Care
Pros
  • Fair product quality
Cons
  • No customer service
Preferred solution
Apology and provision of needed replacement part

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