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I have been a Homeaway customer since 2009. I was always very happy with the site and the service they provided. When they got bought out, the whole thing changed! They are terrible! It is now all about the money. They have terrible customer service and the bottom line...
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1.1
I liked
  • Old model
I didn't like
  • New model is a total waste of money
#1019841
Reply to reviews
I am going to tell my story I am Spanish. I wanted to spend some days with my aunt that had cancer and now is in good condition. I rented a place from 23th December to 2nd Januany, we arrived to Hollywood, Florida and the place was in bad conditions. The frige was...
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5.0
I didn't like
  • How i was treated
  • No refund
  • Lack of site security
#1004393
Reply to reviews
Dream holiday or worst nightmare? Home Away review Payed and was unable to use After oversea flight to Miami, couldn't enter apartament and couldn't reach owner or customer service on arrival. Had to find and pay a hotel. Send message, twice, to customer service and no...
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Homeaway Property Listing Review

#1012529
1.0
Homeaway has taken over $6,000 in payments from my guests, and has refused to pay me. I have called and emailed repeatedly. I always speak with a friendly rep who assures me that I will be paid, and no payment is ever made. Beware if you are a property owner. It appears as though this company could be in financial trouble.
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DONT USE HINEAWAY.COM TO BOOK RENTAL - WORST CUSTOMER SERVICE. booked and paid for a rental home using HOMEAWAY.COM. I was contacted by the owner of the home and informed of additional charges for soap, bed sheet, towels, parking permit and space $25 per a vehicle....
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Been a customer for many years and for the first few was very happy with this company. Unfortunately they have grown to big and too greedy. Fees have escalated, service is poor (stressful, time-consuming dealings with them that have not been resolved). I lost business...
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Bryan Talbot AKA "Talbie the Take" AKA Leslie Bryan Talbot AKA Leslie Bryan Talbot is still up to his old tricks of scamming people on property. He allegedly owns a house in Polkovnik Sveshcharevo, near Dobrich in the north east corner of Bulgaria. In fact, this...
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Their new "pricing" model in 2016 is completely punitive if you don't use their Book On Line feature. They stear you to this because that way they extort a "Service Fee" ranging from 2-6% from the prospective Guest, and it encourages the Guest to use a credit card for...
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My reservation was cancelled at the last minute by the property manager. She offered no explanation nor did she offer any assistance in helping me find another rental. HomeAway did not offer any assistance either. I wanted to leave feedback to inform other travelers...
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Homeaway/VRBO is a fraudulent company. They dont protect the renter. Their fraud insurance is a fraud in itself. It cost me $200 and after making me jump thru hoops to make a claim they denied it. Their reviews are a fraud. They can deny a negative review and they let...
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Contact Homeaway

Headquarters Address:
Homeaway
1011 W. 5th St Ste 300
Austin, TX 78703
Phone:
(877) 228-3145
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Companies similar to Homeaway

HomeAway/VRBO has become an Arrogant, Manipulating, Fraudulent Company ~ Monopolizing the Vacation Rental Industry!
HomeAway/VRBO has become an Arrogant, Manipulating, Fraudulent Company ~ Monopolizing the Vacation Rental Industry!
HomeAway/VRBO has become an Arrogant, Manipulating, Fraudulent Company ~ Monopolizing the Vacation Rental Industry!
We've been "vacation rental" owners since 1995, we started our business when very few people in our area were doing this. The early companies provided a nice format for listing your rentals, the person inquiring could communicate directly with us, we weren't required...
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Anonymous

Anonymous I couldn't agree more, Expedia isn't going to find success in cramming the VHRental silo into the hotel silo. The models, the customer expectations, etc are completely differe...