New Reviewer

Totally a crap hosting channel for owners

since my listing on Stayz being merged to Homeaway it's become a total nightmare for hosting and yet Homeaway doesn't give a damn to any concerns i have raised with them as a owner customer and never resolve any issues there in their stupid system. 1. they allow anybody to send enquiries to property owner such as advertisers, photographers, their rival competitors etc. yet as the owner i still obliged to response within 24 hours, otherwise Homeaway penalise on my property rating. 2. Since my listing merged to Homeaway, guest bookings are much less than we had on Stayz last year. Some weeks ago, I received a last minute reservation but just couldn't accept the request and prompted message says 'some error in the system'. I reported the issue to Homeaway, but as customer i can not speak directly to technical support and my issue can only be reported by customer service staff.. As a result, the issue never been resolved and guests finally have to cancel their request for stay with us. 3. I received my most resent reservation reques from a guest yesterday and sent a message to the guest to clarify their number of people to stay, while i was waiting for guest's response, the request has been automatically canceled by Homeaway without notifications to myself nor to the guest and my listing was inactivated, because of their non-human 24 hours window period has expired. I raised my concern over this situation with Homeaway about non practical system setting and all i get responded is if i'm to happy i can remove my listing from Homeaway, otherwise i have to follow their system rules to avoid affecting my property rating and cancellation! All communications with Homeaway doesn't get any where, they are such arrogant crap and have no intention to work with home owners to improve their system management, because their goal is to reduce labour cost and manage the platform by machine regardless whether its effective or not, as long as they earns commission from property owners.
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ID
#1274135 Review #1274135 is a subjective opinion of poster.
Service
Homeaway Australia Property Listing
Pros
  • Very little about this company
Cons
  • Customer service
  • Supervisors attitude to my complaint
Reason of review
Poor customer service
Loss
$4088
Preferred solution
Let the company propose a solution

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