I contacted Home Advisor on January 19, 2019 to get the names of top-rated companies to clean the roof of my rambler. They gave me three companies, whom I contacted through their site.
The first company contacted me, listened to the details and quoted me $400.00 for the job. Then John Higgins, owner of ProKleen, contacted me. I talked to him on the phone, explained that we lease the house for our private preschool. I told him that our landlords live in another state, but that I was authorized to choose a contractor and negotiate the details.
I explained that I was concerned about a company NOT coming to see the job - that the issues might be worse and the price would go up, once they got there. John came to the house, looked at the roof - we have a shake roof on the rambler, and the patio has corrugated fiberglass that covers the length of the house. I t had a lot of debris, especially in the middle, which was causing the roof to leak. He also said he would get the debris off the roof of the small studio in the backyard for no extra charge.
He quoted me $600. I immediate went in and told my sister the quote and my landlord to tell her the quote. I have the emails to back this up. He explained that in order for the chemicals to work, the temp has to be above 50 degrees, and I asked if we should delay the job until it was warmer, and he said no.
We scheduled the cleaning for January 28 at 11:00. I explained that getting it done BEFORE nap time was best. I'm not unreasonable, and I understand that other jobs take longer than expected, but John was TWO HOURS LATE, and did not call to give me a heads up or ETA. When he showed up at 1:05, he was eating chips when he came to the door, and did not seem concerned that he was so late.
If he had called, and told me how late he was going to be, I would have rescheduled. He got there right at nap time, and I explained that the kids were just getting to sleep. He was not concerned at all, but I had talked about the fact that we had a school and that it was important to cause the kids and parents a lot of problems, since they come and go at staggered times. I asked him once he got started, if the moss and debris was worse than he thought, and he said no.
He also spent a lot of the job time by his work truck, talking on his cell phone. He did put tarps down, in some places, but there was a lot of debris to clean up when he left. He finally finished, I had a check ready, and asked him the price with the taxes. He quoted me $742.50.
He was nice enough to charge me the sales tax where his business is located, rather than the high sales tax we have in our county. I was very surprised, but I paid him and he left. He emailed me the invoice, and that's when I found out he had charged me $675.00, instead of the $600 he quoted me at the initial visit. I contacted him by email, questioning the amount, and saying he had quoted me $600.
He argued that he had gone right back to his office and written down $600- 700. I have had years of experience working with vendors and contractors, and I would NEVER leave a job quote open ended like that. We exchanged emails and talked about how late he was, did not give us a quote in writing; etc. All this is to say, I want a professional to come and look at my roof.
The moss was heavy on the shakes, and it's still there, but it's WHITE. The roof is free of the debris, but it does not look like it was professionally cleaned.