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1.8 Based on 61 reviews
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  • Customers like
    • Price 4
    • Sales person 1
    • Sofa after it was finally delivered 1
  • Customers don't like
    • Manager 5
    • Customer service 4
    • No communication 3
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Buy three sofas one of them coming apart. Come under warrant if you can get it too them . If not 99.00 dollar to come pick up. An 99.00 to tack back to my house. Will not buy a thing from them

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Went to HomeZone in San Angelo Texas to buy a bed. We went there because of their no credit check financing. First were were denied credit because we did agree to try it that way. Then we're tried the leasing option. They needed my account info. Ok no problem but we were denied again. Then they said that they needed last three months bank statements. I accessed my account at the store, downloaded them and printed them using their printer. We... Read more

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Delivery with Home Zone is a joke. They give you a 4 hour window and you can use a tracking system to see where they are. I had 2 deliveries in 2 weeks and BOTH times, the tracker said I was to be the first stop, yet delivery was HOURS past the end of the 4 hour window. Delivery manager could not give any explanation either time. They completely wasted 2 days for me as I waited for delivery. Although I love Home Zone, the store staff was great... Read more

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We paid around 900 for couch with two lrecliners type seats. Screws started coming out wood coming loose on arm. Coming off they replaced it with same one and couple months. Same exact thing and spring coming out of seat. I contact store. They closed. So I called text another one. She said. Send photos I did. I did not hear from her again. They sell cheap furniture that falls apart they need give my money back so I spend it on couch that's not... Read more

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I purchased a bedroom suit and sectional. within a month of delilvery the bed had broke not once but twice. FIRST time they repaced sides of bed no problem second time was given complete run around. The sectional had springs coming thru cushions on couch end and loveseat end of sectional. the recliner material is ripping loose all around the seam. I called them to file a claim because I purchased the warranty for extra $$ and was told I would... Read more

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Brought wrong furniture. Furniture was poorly constructed. Submitting a claim with them is like pulling teeth. They are the most unorganized business I have dealt with. I regret buying from home zone!!!

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I bought the Katrina sofa/love seat and within 6 months it started getting lint balls on the fabric. I tried lint removal but it continues to happen. I finally reached out to the Service Department and asked for a remedy to my issue. I was told that it was wear and tear and not covered by the warranty. I explained that the areas that are not frequently touched like the front of the arm rest, the lint is still forming. The sofa is only 2 years... Read more

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Horrible experience. First they try charging me $200 for delivery then I wait a week and a half for my stuff to be shipped to their store and it don't come the day it's suppose to come. So they tell me I can wait two more days. But I already paid the truck driver to pick up my stuff and we was at the store. So the manager told me that the money I paid the truck driver would just be a loss to me I would have to come back and pick it up... So I... Read more

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All was going well and didn't mind waiting in line for Black Friday Ad. Was one of two for item being offered at a great price. Didn't mind waiting another hour to get checked out (cash) Very nice service and was friendly. Went to pick up area and staff very nice and offered to open box and inspect items. Loaded in my car only at that time did things get bad. I was told that the item I had was already sold and mine was on back order. How? when i... Read more

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From the quality of the merchandise to the pricing. Everything about HomeZone Furniture is fantastic! I have practically furnished my entire home with them over the span of 3 years and everything is still in tact and beautiful as it was from the day it was delivered to my home. The Shreveport store is magnificent! I most recently purchased the Denver set (top grain leather) and I am very very very pleased! I know this is a pissed consumer site... Read more

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