Home Tech
Home Tech Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Home Tech has 1.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Used to be professional and competent.
Cons: Untrained techs and staff that do not care.Recent recommendations regarding this business are as follows: "Find a different, competent, professional service.", "Make certain you document every call to the company for service and if you pay for replacement coverage, make sure you get the specifics in writing - for each and every appliance if necessary. GET DOCUMENTATION or find another company.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Home Tech has 1.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Used to be professional and competent.
Cons: Untrained techs and staff that do not care.Recent recommendations regarding this business are as follows: "Find a different, competent, professional service.", "Make certain you document every call to the company for service and if you pay for replacement coverage, make sure you get the specifics in writing - for each and every appliance if necessary. GET DOCUMENTATION or find another company.".
Consumers are not pleased with Discounts and Special Offers and Location. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Benoni, Gauteng
Nassty disrespectful customer service and untrained techs
They used to be good. We bought the highest level of service agreement.
But currently, they send new, untrained techs, they order parts, but forget to call the customer to tell them it's in, they get really nasty with horrible abusive phone manners, they change your appointment time without agreement from you and if you're not there - oh well (Different from them calling and asking for a different time, which they also do - no problem). They break your appliance and say they will call to resolve the issue, but don't. You can not bypass their nastiness by making the appointment on-line because their website is always down. You call to speak to someone about the issues, and they don't listen.
They don't listen = we don't write checks! And they tell us "the president won't talk to customers." Still without a working appliance and looking for a new contract service.Find a different, better
- Used to be professional and competent
- Untrained techs and staff that do not care
Preferred solution: Deliver product or service ordered
User's recommendation: Find a different, competent, professional service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bonita Springs, Florida
They are trying to renege on my contract
The bottom line is that I lost. I paid for the replacement unit to the tune of $2700.
My current home was built in 2014 and CO'd in early 2015. I have coverage on 5 units, including two Mitsubishi mini-splits. Two of my Mitsubishi units failed last year at different times and I called for service on both; in one case, the entire unit had to be replaced and in the other, I was told there is a leak and parts have been ordered. For both I have been waiting upwards of 6 months due to "supply chain issues".
Today the one unit was entirely replaced (under warranty) and today I was told the other unit is not covered and is no longer under warranty anyway.
When it failed over 6 months ago it WAS under warranty and now they are trying to tell me this is the first they have heard about it AND it is not covered. Beware - this company is happy to do your regular service but is now reneging on the replacement coverage.
Preferred solution: Let the company propose a solution
User's recommendation: Make certain you document every call to the company for service and if you pay for replacement coverage, make sure you get the specifics in writing - for each and every appliance if necessary. GET DOCUMENTATION or find another company.
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