Anonymous
map-marker Bucyrus, Ohio

Parts

Yes I called to get parts and could not even get anyone to help. I was willing to pay for the part put the customer service people would not help me.

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mark H Yrd

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Verified Reviewer

Custmer service ,No service?

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Custmer service ,phone number always bussey Try calling before you buy from them. Customer service ,phone number always Bussey Try calling before you buy.

,I Bought a microwave cart looked good .got home missing parts Nuts and bolts that hold it all together Called customer service They said they could only replace 1 part What?

Then i offered to buy the parts they said no go What? So if you buy from homestyle furniture before you leave check if all the parts are there?

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Loss:
$50
Pros:
  • Looks good

Preferred solution: Want parts please.

User's recommendation: Go else were

Sharlene D Xva

Island cracked on top both ends in less than 6 months!!

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Home Style Furniture - Island cracked on top both ends in less than 6 months!!
Home Style Furniture - Island cracked on top both ends in less than 6 months!! - Image 2
Updated by user Mar 07, 2020

As of 3/7/2020 this is not resolved and the notations that it is are false.

Original review Mar 07, 2020

If you buy their product(s) you will regret it. SERIOUSLY.

I am more saddened that Amazon stood behind the product even though "several" customers had the same complaint - $600+ kitchen island splitting (3-4" on top) on both ends. 30 day warranty - didn't think to check before purchase because it was backed by Amazon. If it wasn't a big ticket item I would take it in stride - $600 is a lot of money for a 30 day return/refund that was *** putting together.

They are smart - by the time you get it put together (between missing parts, mismatched pieces) the return/refund window is closed and its so heavy it would cost about $300 to ship back~

Also, this company and Wayfair are associated and I know someone who got a fabric covered product that was infested with bed bugs. It was determined someone had it - returned it - they resold it &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; the final recipient was just screwed out of their money because they of course don't provide extermination services!!

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Loss:
$632
Pros:
  • Product looks rich and of good quality
  • Should continue to use amazon for the unaware
Cons:
  • Other people had the same problem with no resultion
  • Less quality than a walmart product
  • Amazon suppported home style poor quality product

Preferred solution: Full refund

Anonymous

Poor quality and craftsmanship

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I purchased a desk and had several problems. Parts would not fit together, damage to the finish, incomplete instructions.

I would not recommend this furniture. After 8 hours of assembly and retrofitting, I had to order new parts from somewhere else to finish the project.

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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Mylinda Fsr

Where did you get parts for home style furniture I need a wood piece no help from these *** thanks if you can help don’t buy any products or you will be very sorry if something breaks no help no parts part of flexsteel Corp they just don’t care the lady in Louisville Kentucky told me bassiccaly just go purchase a new island for another $900.00 phone no. 187******** good luck

Jennifer F Tay
map-marker Stockton, California

Won't satisfy the customer

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I purchased a futon they did not tell me I had two weeks to put in a complaint of what it was doing I was waiting for a phone call from them they never at all got in contact with me. And they never left a message now I'm left with a broken futon that I cannot sleep on and they did not try to fix it or replace it now I'm stuck with having to try to find somebody to fix my futon please do not shop at this place at all they will screw you over

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Reason of review:
Damaged or defective
1 comment
Guest

It's nobodies' job to "tell you" anything. You must investigate and draw your own conclusions.

You must also cease and desist with attempting to handle situations like this over the phone.

You must compose a formal letter of complaint and serve it via Certified Mail return receipt requested ; you have then established an unassailable timeline with acceptable evidence of your efforts when presented in small claims court. No phone, no e-mail, no text messages ; do not place or accept any and keep copies of all correspondence and postal receipts.

Anonymous
map-marker Pottstown, Pennsylvania

Home Style Furniture - Kitchen Island Review from Pottstown, Pennsylvania

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Recieved kitchen island with 6 damaged pieces call to see if they got my parts request and was tested very rude by the customer service she made me feel like I was bothering her and was not willing to help me

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Reason of review:
Bad quality
2 comments
Guest

Just went through the same with customer no service if you don’t assemble within 30 days of purchase.they will not replace or they won’t even sell you any parts this co is a part of flexsteel corporate???

Guest
reply icon Replying to comment of Guest-1743790

I wrote a bad review last week , I wrote several messages and called went to HD store talked to Mgr. .

On 9-10-19 I received a call from Tanisha from their Louisville Kentucky office. I called very nice and she did a great job by sending my missing piece for kitchen island product arrived 9-12-19 I’m putting it together today thanks

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Anonymous
map-marker Washington, United States

DEFECTIVE MERCHANDISE SOLD, NO REPLACEMENT PARTS!

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Home Style Furniture - DEFECTIVE MERCHANDISE SOLD, NO REPLACEMENT PARTS!
Home Style Furniture - DEFECTIVE MERCHANDISE SOLD, NO REPLACEMENT PARTS! - Image 2
Home Style Furniture - DEFECTIVE MERCHANDISE SOLD, NO REPLACEMENT PARTS! - Image 3

HOME STYLE FURNITURE

July 2014 I purchased a 1500.00 game table with four chairs for our summer home. The first time my husband sat in one of the chairs the caster broke through the bottom of the wood leg rendering the chair non usable. I called the company to get a replacement part and they informed me that this item was discontinued and they were sorry for the inconvenience.

This was a new purchase we put together, then left for our permanent home, flew back up for Christmas used the chair one time and it broke!

I've been going round and round with the service desk at Home Style Furniture and they will not make this right! Its one thing if this purchase was a 200 purchase, but it was $1,500.00......

They could offer a discount on another set of chairs that aren't defective, find a part that will work, something. But they won't. They said they only had a 30 day parts replacement policy. No where in the paperwork, that was sent with the chair, is it written that I only had 30 days to get parts. What kind of a policy is that??? Most all policies give you a year for replacement parts....30 days? They must sell a lot of defective merchandise that will not hold up much longer that 30 days.

DO NOT PURCHASE FROM THIS COMPANY! THEY SELL CHEAP STUFF MADE IN CHINA!

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Loss:
$1500
Pros:
  • Responded quickly
Cons:
  • Did not try to find a solution
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

1 comment
Mylinda Fsr

Costermer be WARE on home style furniture they do not and will not offer you any assistance on any missing or damaged parts after 30 days of purchase we spent over $900.00 US dollars . Called multiple times lady basically said we don’t have any parts available at any time ,have no parts department.DO NOT BUY before you call customer service 187* *** **** Louisville my we bought monarch kitchen island 20 0**** **** pleas do your homework buyer bewarwe

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