Home Style Furniture
Home Style Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Home Style Furniture has a 1.5 star rating from 3 reviews with mostly dissatisfied customers, unfavorable rating distribution, and repeated reports about parts, quality, and returns.
Key Takeaways for Future Customers
- Check all parts on delivery and document condition before assembly.
- Review Home Style Furniture reviews and confirm return windows before purchase.
- Expect medium price level but variable quality compared with big box alternatives.
Negative Feedback / Risk Areas
- Repeated Home Style Furniture customer complaints about missing or broken parts and defective merchandise.
- Poor customer service responsiveness and limited replacement parts policy hinder refunds and exchanges.
- Reports of rapid product failure and difficult refund/cancellation interactions, including issues after Amazon or Wayfair listings.
Positive Feedback
Some customers noted products look good and staff sometimes responded quickly, and items appear visually appealing and well finished when intact.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Home Style Furniture has a 1.5 star rating from 3 reviews with mostly dissatisfied customers, unfavorable rating distribution, and repeated reports about parts, quality, and returns.
Key Takeaways for Future Customers
- Check all parts on delivery and document condition before assembly.
- Review Home Style Furniture reviews and confirm return windows before purchase.
- Expect medium price level but variable quality compared with big box alternatives.
Negative Feedback / Risk Areas
- Repeated Home Style Furniture customer complaints about missing or broken parts and defective merchandise.
- Poor customer service responsiveness and limited replacement parts policy hinder refunds and exchanges.
- Reports of rapid product failure and difficult refund/cancellation interactions, including issues after Amazon or Wayfair listings.
Positive Feedback
Some customers noted products look good and staff sometimes responded quickly, and items appear visually appealing and well finished when intact.
Media from reviews
Turn one complaint into a collective action
Bucyrus, Ohio
Parts
Yes I called to get parts and could not even get anyone to help. I was willing to pay for the part put the customer service people would not help me.
Island cracked on top both ends in less than 6 months!!
- Backed by Amazon, the product splits on ends; $600 and a 30-day warranty.
- Returns are costly due to assembly; bed bugs are linked to Wayfair.
As of 3/7/2020 this is not resolved and the notations that it is are false.
If you buy their product(s) you will regret it. SERIOUSLY.
I am more saddened that Amazon stood behind the product even though "several" customers had the same complaint - $600+ kitchen island splitting (3-4" on top) on both ends. 30 day warranty - didn't think to check before purchase because it was backed by Amazon. If it wasn't a big ticket item I would take it in stride - $600 is a lot of money for a 30 day return/refund that was *** putting together.
They are smart - by the time you get it put together (between missing parts, mismatched pieces) the return/refund window is closed and its so heavy it would cost about $300 to ship back~
Also, this company and Wayfair are associated and I know someone who got a fabric covered product that was infested with bed bugs. It was determined someone had it - returned it - they resold it &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; the final recipient was just screwed out of their money because they of course don't provide extermination services!!
- Product looks rich and of good quality
- Should continue to use amazon for the unaware
- Less quality than a walmart product
- Other people had the same problem with no resultion
- Amazon suppported home style poor quality product
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustmer service ,No service?
- Customer service phone line is busy; call before you buy.
- Bought a microwave cart; missing nuts and bolts; they could only replace one part.
Custmer service ,phone number always bussey Try calling before you buy from them. Customer service ,phone number always Bussey Try calling before you buy.
,I Bought a microwave cart looked good .got home missing parts Nuts and bolts that hold it all together Called customer service They said they could only replace 1 part What?
Then i offered to buy the parts they said no go What? So if you buy from homestyle furniture before you leave check if all the parts are there?
- Looks good
Preferred solution: Want parts please.
User's recommendation: Go else were
Poor quality and craftsmanship
- Parts would not fit together, finish damaged, and incomplete instructions.
- I would not recommend this furniture.
- After 8 hours of assembly, I had to order new parts.
I purchased a desk and had several problems. Parts would not fit together, damage to the finish, incomplete instructions.
I would not recommend this furniture. After 8 hours of assembly and retrofitting, I had to order new parts from somewhere else to finish the project.
Preferred solution: Let the company propose a solution
Stockton, California
Won't satisfy the customer
- I bought a futon and wasn't told I had two weeks to file a complaint.
- They didn't call or leave a message.
- The futon is broken and not fixed.
I purchased a futon they did not tell me I had two weeks to put in a complaint of what it was doing I was waiting for a phone call from them they never at all got in contact with me. And they never left a message now I'm left with a broken futon that I cannot sleep on and they did not try to fix it or replace it now I'm stuck with having to try to find somebody to fix my futon please do not shop at this place at all they will screw you over
It's nobodies' job to "tell you" anything. You must investigate and draw your own conclusions.
You must also cease and desist with attempting to handle situations like this over the phone.
You must compose a formal letter of complaint and serve it via Certified Mail return receipt requested ; you have then established an unassailable timeline with acceptable evidence of your efforts when presented in small claims court. No phone, no e-mail, no text messages ; do not place or accept any and keep copies of all correspondence and postal receipts.
Doylestown, Pennsylvania
Home Style Furniture - Kitchen Island Review from Pottstown, Pennsylvania
- Received a kitchen island with six damaged pieces.
- I called to confirm my parts request, but the customer service was rude and unhelpful.
Recieved kitchen island with 6 damaged pieces call to see if they got my parts request and was tested very rude by the customer service she made me feel like I was bothering her and was not willing to help me
Just went through the same with customer no service if you don’t assemble within 30 days of purchase.they will not replace or they won’t even sell you any parts this co is a part of flexsteel corporate???
Replying to
Missouri City, Texas
DEFECTIVE MERCHANDISE SOLD, NO REPLACEMENT PARTS!
- A chair caster broke, rendering chair unusable.
- Parts replacement unavailable; item discontinued.
- Only a 30-day parts policy; not in paperwork.
HOME STYLE FURNITURE
July 2014 I purchased a 1500.00 game table with four chairs for our summer home. The first time my husband sat in one of the chairs the caster broke through the bottom of the wood leg rendering the chair non usable. I called the company to get a replacement part and they informed me that this item was discontinued and they were sorry for the inconvenience.
This was a new purchase we put together, then left for our permanent home, flew back up for Christmas used the chair one time and it broke!
I've been going round and round with the service desk at Home Style Furniture and they will not make this right! Its one thing if this purchase was a 200 purchase, but it was $1,500.00......
They could offer a discount on another set of chairs that aren't defective, find a part that will work, something. But they won't. They said they only had a 30 day parts replacement policy. No where in the paperwork, that was sent with the chair, is it written that I only had 30 days to get parts. What kind of a policy is that??? Most all policies give you a year for replacement parts....30 days? They must sell a lot of defective merchandise that will not hold up much longer that 30 days.
DO NOT PURCHASE FROM THIS COMPANY! THEY SELL CHEAP STUFF MADE IN CHINA!
- Responded quickly
- Did not try to find a solution
Preferred solution: Let the company propose a solution
Costermer be WARE on home style furniture they do not and will not offer you any assistance on any missing or damaged parts after 30 days of purchase we spent over $900.00 US dollars . Called multiple times lady basically said we don’t have any parts available at any time ,have no parts department.DO NOT BUY before you call customer service 187* *** **** Louisville my we bought monarch kitchen island 20 0**** **** pleas do your homework buyer bewarwe
Companies Similar to Home Style Furniture
Sunpan
“Chair arrived with no wheels for an office chair. Parts clearly state that the item is to come with...“
Keter
“Looking to see how this can be repaired. Hopefully, the whole shed doesn't have to be dismantled. Thank...“
Dorel Home Products
“The headboard was easy to put together. I could have put it together with my eyes closed. Not the most...“
Naomi Home
“Trash company selling cheap merchandise amd only give a 90 day warranty, every company I have dealt with...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Where did you get parts for home style furniture I need a wood piece no help from these *** thanks if you can help don’t buy any products or you will be very sorry if something breaks no help no parts part of flexsteel Corp they just don’t care the lady in Louisville Kentucky told me bassiccaly just go purchase a new island for another $900.00 phone no. 187******** good luck