don't trust them, once they knock your door, you will be charged. there is no free estimate, they will charge you if you don't want to do it. if you are not at home. you can finish your house(5 Beds) in half hours. never ever trust this company. even people come to our house tell us his colleague were fired couple days ago because serious problem with clients. Save you money, save you trouble. keep away from this company This Chem-dry was a nightmare to me. since they are a franchise, somehow web search link me to this store. I talked to them over the phone and asked for the free estimate. I took day off on that day. There are two guys show up in front of my door. I asked them to give me the free estimate that claimed in their advertisement. They said they would charge me $45 if I don't do it. 1. They started to vacuum my house that have 2870 sfs, they don't even move my couch when they vacuumed. 2. I asked them to move the furniture, they did, then i went out and take 25 mins break 3. When i came back, they told me that they are done. I checked the carpet underneath my bed/Coach upstairs. They are still dry. 4. Maybe they think my carpet still clean. But I have 2 year-old-baby, I still want to clean up. I feel it's totally rip off. They charge me $401.95 for only half hour service. 5. Couple hours later, customer service ask me for the survey. I told them that they had worse service I ever had, then they hung up the phone on me. 6. I'm so disappointed with this company, after that I never had any carpet clean. This reason I want to write comment, I just don't want other people get rip off. You don't have to trust me, but that's experience I had with this company. They had different branch, I'm not sure that other branch service, but for this one i'm 100% sure that they had worst service, since i still keep their invoice.
Reason of review
Poor customer service
Home Pride Chem-Dry is joke
* Don't trust the price they claim, they will add extra for their solution etc... * if you don't do the service, they estimation will cost you $110 even they just come to your house and look around * if you are not at home. you can finish your house(5 Beds) in half hours * after they finish their job. some of carpet still dry. not even washed yet. * Their customer service will contact you. if you don't give the A, they will hang up on you so quick. if you don't believe me, please go ahead to try it. ......
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