Incompetent Sales and Account Managment

Frederick County, Maryland In the short time that I've executed my contract with this company, I totally regret it. From the sales person not conveying my needs and work to be done at my home to mismanagement of my account, I'm done with this company.LooKee

User's recommendation: Keep looking-do not hire.

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ID
#2673810 Review #2673810 is a subjective opinion of poster.
Location
Frederick, Maryland

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*UGH* I do not advise hiring this company!

I *had* this service for close to 40 years! I had to fight with them to do anything when I had visible termite swarms or active tunnels. I paid faithfully ALL those years. Every year when the renewal came due, they'd send four, five, six bills in advance of the annual inspection. Three years ago I had a major renovation in part of my house, and discovered damage behind a wall...a part where there had been a swarm INSIDE my house several years earlier. I had to pull out my warranty AGAIN, to prove that the repair was their responsibility. After quite an ordeal, somebody came out with a couple of boards, and call that a fix!! Back in the early 80's they offered a warranty that covered for up to $300,000. Fast forward to July 21, 2020. I called to say that I hadn't gotten a bill, and the annual inspection was dues. They told me my warranty had expired last year, because of non-payment. Truth is, they NEVER sent even ONE of the multiple notices they normally send. They had no explanation for that, and refused to reinstate my account. I spoke to Paul Hoffman, who claimed to be the vice president of operations. I seriously doubt that they even sent the billing to me. It is one thing to miss one piece of mail, but there is NO WAY they sent four, five or six ... and I missed them ALL!!! Why in the world would I ignore such an important item, after all the years. I assure anyone who wants to check that I have an excellent credit score, and pay every bill I owe on time. I am so angry! Another reason Paul gave was that it has been out of warranty for almost a year. No kidding, they only bill annually. UGH! I highly recommend that anyone considering hiring this organization think twice, and look elsewhere for services. ON A SIDE NOTE: Probably 5 or 6 years ago, one of their inspectors tried to convince me to get the new, bigger/better Sentricon colony elimination system for termites. If I'd fallen for that, it would have voided my warranty, and it would have gotten them off the hook!!!!!

User's recommendation: Keep shopping for services, I do not recommend this company!

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ID
#2075151 Review #2075151 is a subjective opinion of poster.
Service
Home Paramount Pest Control Termite Pest Control
Preferred solution
Reinstate my warranty!

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