Home Gallery Stores

OMG After all the time I spent looking for a sofa in stores and online, the company that I ordered from totally pulled a bait and switch. When I was searching I paid very close attention to the shipping dates because everyone warned me.

Home Gallery Stores advertise their items usually ship within 1-2 weeks. I thought that wasnt bad at all! I guess the key word was usually. I placed the order on Friday and just got an email saying shipping would be 12 - 14 weeks.

Huge difference!

I was so mad. They let me cancel the order but now I have to start all over.

Manager tim did not help at all. Customer service website does not work and phone number is a joke. This business is a total rip off.

I ordered an entertainment center on April 22, 2020. Was informed that I could expect delivery in 5 weeks.

It's been 9 and no delivery. Every 2 weeks I get an email stating that the date is now later and later. As of today. Its October.

That's a ridiculous amount of time. I called to cancel my order today and was on hold for over an hour. Someone came on, asked my name learned I wanted to cancel, and placed me on hold again.

Poor customer service and poor business. The entertainment center was in shock when I made my order, because I asked the rep.

I purchased a bedroom set on the 16th of January was due to be delivered on the 8th of February I accepted the time span they called me on the evening of the six of February to tell me I had to wait another week and I had no choice and that they could not suffice me for my inconvenience I put in a request for refund for the 7th of January I told me I could not receive a refund because the delay was no fault of theirs Home Gallery I deal with companies that deliver in 2 to 7 days in my opinion they have very poor service an unacceptable policy's customer service was very rude. No referrals from me

About one month ago I purchased a couch from the online retail site- home furniture gallery. It was just shy of $1000 and I chose to use them as opposed to Ashley furniture (as its an Ashley furniture brand couch and despite there being a physical store just miles from where I live), I chose them as the couch was slightly cheaper and because they offered white glove free delivery and assembly. In fact it was their biggest sellling point. Upon ordering I was given confirmation but no way to track when the couch would be arriving. A few days ago I was told via phone that my couch would be delivered on Saturday March 23 between 12 and 3:30 pm. Halfway through the day the window was pushed back to 430 pm. What i didn't know was that their delivery company was already closed. So when the driver supposedly arrived at 430 he claimed to have waited outside but left without reaching me. HOWEVER I gave clear directions to use the call box upon arrival and dial my unit number which would call me directly. Not only did the driver not do this but I also never even saw him. My apartment faces the street and i never saw a truck. Furthermore my roommate never saw him either and she was down on the street. I attempted to call the company countless times as i put everything on hold that day to be available for the delivery. Later I found out i was unsuccessful at reaching anyone because they'd already closed for the day.

*** what they don't tell you is they use a 3rd party delivery company called innovative delivery that has VERY limited delivery options.

*** Today, Monday 3/25 I spent hours on the phone with both the delivery company and the actual store manager where I ordered the couch from. The supervisor at innovative delivery was named Myra and was unwilling to help resolve their own mistake. All she could offer was a new delivery in a week from now. I repeatedly told her I had family coming in town and needed the couch by today or tomorrow at the latest - why I had ordered in advance. She just kept saying sorry there's nothing we could do. Her company delivers throughout CA and only comes to Hollywood once a week and she refused to add a delivery to fix her own error. Their driver blatantly did not follow any of the specific directions I gave them for how to reach me. After hours of going back and forth I discovered she had a van coming to thousand oaks tomorrow which is very close to Hollywood and would be easy to add my couch to the schedule. I even offered to pay more. She still said no.

Finally she transferred me to Dale the manager for coleman/renegade furniture where I purchased my couch. Another several hours of explaining the situation and going back and forth. He kept having to call Myra and then would call me back. You'd think he would be able to make the call to resolve this but I guess not. After hours with him he finally agreed to call Myra again to request if the couch could be added to tomorrows delivery to thousand oaks .He promised to call right back. An hour passed and no word. I called him multiple times all went to VM despite his admission that this was their own error. Same with Myra. So now, i have no couch and no resolution. This is a HUGE inconvenience. I have very little trust or faith in either company and felt that they did nothing to provide customer service that would resolve the situation and fix their mistake. So far this has been a terrible experience and does not make me want to ever use them again. I am in the dark now as to when ill be receiving my couch and think they should have made up for their own mistake by delivering tomorrow at the very least. Furthermore I can't believe they just stopped answering the phone all together without any resolution. I do not trust this company.