Home Furniture

Dear Customer,

I'm sorry you are upset based on your recent experience. I'm reaching out as you mentioned you are in Greeneville TN, and that you are trying to contact Farmers Furniture.

We are HOM Furniture and based out of Minnesota. We only have stores in the upper Midwest. Could you perhaps be confusing us with another store that is in your area?

If you did intend to contact HOM Furniture in Minnesota I'm happy to continue looking into. I truly hope you are able to get this resolved with the company you are working with.

Sincerely,

Carri Brandenburg

Executive Assistant

HOM Furniture ....

Dock 86 ...... Gabberts

D: 763-233-****

Fax: 763-772-****

Ext.

100024

cbrandenburg@***.com

On Sat, Apr 30, 2022 at 3:06 PM Free Bird wrote:

I have been a customer with farmers furniture for years. NOW I am fed up with this customer service mess the furniture you are buying from manufacturers are absolutely junk I mean the furniture screws are not put in correctly the sides are coming out of recliners you got managers tell you I ordered parts never ordered then this I have to video multiple times talk to this one talk to that one have to come out and look at multiple times before I can do anything I am fed up the manufacturers are your responsibility not the customer but it's you that sell it its your and yours alone not us I tried almost a year to get my recliner fixed keep getting put off one excuse after another lies basically and that I can prove if I trust you to sell products that will be 100% what you say they are then I should not have to go through red tape and every store to get the pieces replaced yes stuff happens I get that but I should not be stressed out over this furniture if I hadn't paid for coverage to have it replaced or fixed then I could understand as is I get that but I spent my money to have it covered and nor to mention 89.00 to deliver furniture I didn't vote for him in office so don't take it on on us customers I couldn't believe that you are more worried about money than your customers in case you forgot customers is why you have a business you need to step in cooperate office not behind a desk but in the real world all of it looks good on paper but you need to realize your company is being shamed over your choices not to mention the new manager had to call cooperate every move he makes and can't go buy screws to put in my couch with out somebody higher say so I mean the district manager wants to look good but does not want to see any effort on his part being made whether cooperate is open or not that is what a district manager job is correct me if I am wrong then you put it all on Josh at the Greeneville Tn store to listen to complaints about what needs to be done and he is clueless because he just got to the store so he is trying to do his best to fix the screwed up store from previous people there and if you can't trust a district manager to step in and help with WHATEVER NEEDS DONE FOR CUSTOMERS DELIVER OR FIX FURNITURE THEN FIRE THEM AND GET ONES YOU CAN This concerns Greeneville Tn store on Ashville Highway

Donna Stanley

121COXCIRCLE Apt B

GREENEVILLE TN 37743

PHONE NUMBER IS ON FILE AT STORE

COOPERATE OFFICE CALL ME

WE NEED TO TALK my phone number is 423 470-**** Yahoo Mail on Android

JOIN OUR GROWING COMPANY

Apply at: HOM Furniture Careers

Your furniture and covers turn to mold and covers fall apart from inside out

After my last experience at a furniture store I was a bit scared to try again. I was very pleased with my new favorite store.

I bought a new front room set a lot like the one I bought several weeks ago from Slumberland. This set felt heavier and didn't squeek and crack when I sat in it.Allen helped me and even called me back the same day with a delivery time that fit my time off from work.

The delivery guys even moved the *** from Slumberland out to the garage for me.They were carefull to not track in a mess and even used their moving blankets to protect my new hardwood floors.Thank you Home Furniture. You guys rock!!