New Reviewer

Cant connect to my wifi

I can't connect to my Wi-Fi add my kids tablets for their school work
View full review
ID
#1846919 Review #1846919 is a subjective opinion of poster.
Location
Grosse Pointe, Michigan
Preferred solution
Let the company propose a solution

Purchased built in freezer for bar and it broke 1 1/2 years later. The problem was the service after the fact.

I overpaid for a built in freezer based on the service I thought I would receive down the road should I need it. Unfortunately, roughly 1 1/2 years after the purchase of my unit I noticed ice building up on the internal fan. I took pictures and spoke with the service guy Dan on several occasions. After stopping in several times because Dan never returned my call "as promised" he proceeded to tell me the OEM recommended a part and that I would need to bring the unit in. After talking with Diane on the phone I was given a quote of $69 for labor plus parts with a rough total estimate of $200. I brought the unit to the Brunswick location and was asked to pay $30 as a service fee for the tech to look at the unit. I explained that Dan had addressed the issue with the OEM and I received a quote. I decided to pay the $30 hoping my built in freezer would get fixed and this nightmare would end. One week later I received a voicemail stating the technician would be arriving at my house to look at my built in freezer (I almost lost it). I called them back and resolved the issue. One week later, still no call back. I called them and they said they cant duplicate the problem with the ice build up on the freezer therefore I could come pick up my built in freezer. When I refused to pay the initial $30 Diane was extremely unprofessional. Overall, this company is overpriced and not customer focused. I hope this helps the next person in their decision making process when they are contemplating a purchase from Home Appliance in Brunswick, OH. Sincerely, Lost customer for life
View full review
ID
#1042367 Review #1042367 is a subjective opinion of poster.
Service
Home Appliance Sales And Service Freezer Repair
Reason of review
Poor customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article