Poor customer service

the name of their store definitely defines their representative. they are "sheet"
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ID
#1425122 Review #1425122 is a subjective opinion of poster.
Location
Henderson, Nevada
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Worst Service

Holy Sheets - Worst Service
Spent over $5000 here and I only had my items for less than a month! I called asking about their “Return and Exchange Policy” because I wasn’t satisfied with the stuff I got. The response I got was “you can’t return the stuff or get store credit” BUT on this receipt they gave me clearly stated that they do offer RETURNS OR STORE CREDIT within 30 days of the purchase. What’s the point on having me initial next to this so called RETURN AND EXCHANGE POLICY if they don’t actually mean it! The lady I spoke to was The Store Manager named MARY, she’s a manager?! I wasn’t rude or whatsoever to her but right off the bat she was straight up rude! Didn’t even try to sound understanding at all... I wasn’t expecting this from a MANAGER! It just upsets me how she is a manager. Regardless I’m a customer you don’t treat a customer like this!
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ID
#1373563 Review #1373563 is a subjective opinion of poster.
Location
Burbank, California
Reason of review
Return, Exchange or Cancellation Policy

Holy Sheets - Review in Furniture and Decor category