map-marker Fort Worth, Texas

Brake failure after 5k miles

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bought a 2013 Silverado 25k on the odometer. drove it fine no issues. got to 30k and my brakes locked up. towed it to shop and they stated my brake system was contaminated. had it towed to gm for warratny. gm denied my warranty. called the dealer in ft worth texas talked to wendal and he states only work doen to it was a 21 point inspection but no fluids were topped off. gm states power steering fluid was poured nto my brake fluid and caused the collapse of my abs system. dealer states nothing they can do. gm will not warranty it. im looking at $3200 in repairs for parts that holt fiat wont honor. nothing like having a unsafe vehicle holt fiat will not help. will be getting my lawyer involved an taking holt to court.
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Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Yuka Idc

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| map-marker Plano, Texas

Holt Fiat - Car Purchase Review from Plano, Texas

Most unprofessional, uncomfortable situation ever!! I did an online financing app and was contacted by holt fiat with a pre approval, so I visited the dealership. When I got there the manager looked at my credit and said oh you can drive off tonight let me submit it! As I waited for 30 min for him to come out of his office another man came to me and said what's your number, we will have to wrap this deal up Monday cause it's late Saturday and the banks are closing. Ok no problem! I left and went home and decided to call them again and ask if that really meant no I couldn't purchase a car, do I need to look else where. They assured me that wasn't the deal.... That same night about twenty min later I started receiving txt messages from the man who told me we would wrap things up Monday. Very degrading, sexually explicit disgusting messages!!!! Up until midnight he txt me dirty messages. Sunday I received a txt apology saying he was drunk! Lol ok! Sunday night the sexual messages about what he wanted me to do to him started again!!! Wow really!!!! I had to block his number!!!! Monday I called the general manager to file a complaint! He apologized and said he had never had issues from this particular salesman before and he was shocked. Then he asked if he could work on my car deal personally and he would call me back. Here it is one week later and I'm still waiting on my call! This is the worst experience all the way around at a dealership and I feel even if they were to offer me a vehicle I would decline due to the way they perform "business" beware ladies don't go here unless you want to be sexually harassed and treated like ***!!
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Reason of review:
Poor customer service
map-marker Hurst, Texas


PLEASE DO NOT SUBJECT YOURSELF TO SUCH SLIMY BUSINESS PRACTICES AND UNPROFESSIONALISM!!!!!! I was contacted by this dealership with the proposed high likelihood of getting into a vehicle after submitting my application through a third-party financing network. Initially, the process was courteous and proficient. Because I am in no desperate need of a vehicle at this time, I made it very clear what I wanted, what I was willing to pay, and all other contractual regards applicable when I am "looking" to purchase an automobile. The salesperson that initially contacted me was named Jennifer. We went through several hours of back and forth phone conversations and eventually text messages in which I was adamant in my disclosure of not being hard-pressed for a deal that was outside of my desired stipulations. I informed her that I was unwilling to have any hard inquiries made on my credit at this time and to not use any acquired information if she was unable to specify likelihood of financing without the information I'd already provided. She ASSURED me if any inquiry took place it would only be a "soft-pull/peephole" look into my credit worthiness. Because this is not my first rodeo, that should have been an initial red flag, however, I took her word and we proceeded. Several conversations later, desperation on the dealership's behalf became more apparent and that should have been my second reason to walk away. A "manager" asked if I could make it in that night, mind you it was 5 p.m. on a weekday, I live in Dallas and this dealership is in Hurst (almost an hour away with NO traffic). I told both of them several times I would not be able to come in and would need earlier notification in order to make arrangements to come in maybe later in the week ONLY if a deal (to my liking) was in place. He asked if I'd be willing to be picked up and after questioning the sudden urgency, I finally obliged. After another hour or so, I was called back and asked several more questions, many of which I'd already answered and finally told we would just wait until the next day to move forward since they didn't just want to have me "sitting around waiting." Later the next morning I was asked if I had a co-signer? Uhhh no, and that was never an option to begin with. I'm told it would be no problem, she was just instructed to ask. Shortly thereafter, I receive an alert that my credit has suffered THREE hard inquiries (all same bureau) and had potentially lowered my credit score. REALLY?? Immediately I try calling "Jenni" and no one seems to know who this employee is. I ask to speak to the GM and am transferred not only to SEVERAL different people but also LOCATIONS!! I call back and am transferred to a Mike Totaki [sp?] and this "gem" of a guy yells at me and then hangs up in my face. Awesome. Again, I call back and speak to the genius of a receptionist I've spoken with several times already, and after I'd already given my info to her to have the GM call me back, she ask for my info again. I reminded her that I'd JUST spoken with her and provided said info in which she informed me she must have "misplaced" it, which most likely means she never wrote it down. This is just the SHORT version of the mess of an experience I've had with these slobs but take my word for it, DO NOT GIVE THESE UNPRINCIPLED LOW-LIVES YOUR BUSINESS!!!!!!
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1 comment

Omg! Educate yourself!

Any time you try to finance something, your credit is going to be pulled... You said you filled out the application, for a dealership to find third party financing for you... FYI: they probably had to go to 3 different financing companies, to find a decent loan for you!


NEXT time, no matter what a car salesman tells you, don't give them your S S N! Pull your own credit report, with score, and see if they can work with you!

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