New Reviewer

I got kicked out

It was mistaken identity! I was asked my name. I told her my name. She asked for ID, I compiled. Then I was kick out.
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ID
#3741429 Review #3741429 is a subjective opinion of poster.
Location
Spokane, Washington
Loss
$200
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Unethical and disrespectful behavior of staff

I was on a machine, winning and winning a lot. A lady has the nerve to tap me on the shoulder and tells me to move so they could clean and empty the machine.. We all know I would never pick up where I left off especially after that. She could and should have waited. Im a AGM myself and that would be like me asking a customer who is in the middle of their meal to get up and leave or wait until Im done cleaning and come back. Unbelievable! Yes Im furious and this isnt pizza its money. I spend a lot of money in the casino and have delt with faulty and broken machines that have glitched or not functioning properly. Freezing in the middle of free spins for example or rebooting when Im two lines away from a full screen of unicorns. This was way worse than that believe it or not. I take my issue to a gentleman in the cage and yes Im mad and Im saying some cuss words in my sentences but not cussing at him directly but showing I am very mad and upset he tries to make me the bad guy and say that Im out of line while hes saying he understands at the same time but hes trying to avoid the conflict of the other employees actions its a narcissistic and terrible business feel free to call me immediately email me immediately text me immediately to explain this because this is not OK were talking about hundreds maybe thousands of dollars that I was robbed of
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ID
#3574873 Review #3574873 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

*No intregity *No accountability

Hollywood Casino Aurora - *No intregity  *No accountability
HOLLYWOOD CASINO AURORA 1 W New York St, Aurora, IL 60506 Incident date: Thursday August 17, 2017. Approximately 545pm-615pm 2013 Nissan Sentra Sv. $3,000 damage done by Valet. Refuse to pay. Trying to help my daughter and her fiancé. Please help boycott Aurora so they learn to be held accountable. *AUGUST 17 2017- valet pulled up vehicle with damages ranging from driver side mirror, driver side door, driver rear door, driver rear fender, driver rear wheel. Security supervisor Brandon was notified, (630-801-****) took pictures, gave claim filing instructions. Told me to call within 24hours if I had not been contacted by then. Officer Hornburg #288 arrived on scene at 6:20pm and said its private property, cannot help. *AUGUST 18 2017- Attempted to call Lori, Risk Management at 700pm. No answer. Left message. Tried contacting Brandon at 502pm, 702pm, and 920pm. Told me at 920pm to call back on Tuesday Aug. 22 to speak with Lori. *AUGUST 22 2017- Called Lori at 10:20am. No answer, left message. Called security at 10:23am, was told to fax estimates and given another number to call Lori.(630)801-****.(630)801-****. Called that number at 10:34am, no answer, left message. Faxed over 2 quotes as directed. Was told to allow 10 days for a response. *AUGUST 25 2017- Called Lori, Risk Management, at 4:57pm. No answer, left message. Called security supervisor Brandon at 4:59pm, says they have been under staffed and slow to respond. Says all paperwork, quotes and information was put on her desk. He said they admit 100% fault of damages. *AUGUST 30 2017- Received call from Mike-new Risk Management manager at 4:54pm. Says they are denying claim because valet drivers say damages were noted upon arrival on driver headlight and driver front door. That information was false and I was told that Brandon does not have access to video surveillance. Mike said he will review the actual footage and call the next day between 330-400pm. *AUGUST 31 2017- Mike called back about 345pm, saying claim still being denied because although the car pulled in with no damage, and pulled out with damage, there is no actual footage of the car being in contact with anything visibly on tape. I requested to see video footage and was told I would need a court ordered subpoena. He had denied any sort of payment, but indeed admitted fault to damages. Says nothing will be done and no further information or calls are necessary, as they no longer have any business dealing with the situation and good luck attempting to potentially bringing the issue to small claims court. Anthony M. North Aurora
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1 comment
#1377910

To date, No response.

Just my email has been Blocked by the Hollywood Casino.

They do not care.

They will not be bothered by anything they do.

ID
#1098514 Review #1098514 is a subjective opinion of poster.
Location
Aurora, Illinois
Service
Hollywood Casino Aurora Valet Parking
Cons
  • Disregarded integrity
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Let the company propose a solution

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