Lilly C Dhw

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| map-marker Dayton, Ohio

Warning Women

Hollis Towing - Warning Women
It is with a heavy heart I have to write this! But Im trying to save another female victim from such a horrible experience... Tinkered with many cars in my time. Always used HOLLIS TOWING both personally and professionally Hollis &;;;;;;;;;;;;;;; Verona were WONDERFUL!! Now apparently theyve sold out!!! IT IS OBVIOUS! Ive had 3 HORRID EXPERIENCES and management does NOTHING!!! Please allow me to tell FACTS. With photos and witnesses!!! 1) SEE THE DENT ON THE CLASSIC MUSTANG AS ITS COMING OFF THEIR TRUCK???? Not only did he damage it trying to lower ramp but my friend was in car behind him as he brought this car from the paint booth (obviously if I just painted this, we didnt paint the dent) and he swerved in front of Grismers downtown at the 5 star intersection due to running red light with this car on the back!!!! IT WAS REPORTED TO OFFICE, nothing done or said!!! 2) My son Zac stranded and called which is what hes told to do .. He was .67 cents SHORT on a 95.00 TOW and their idiot driver wants to throw a fit!! Come on people. You wasted more than sixty seven cents time making him tear our car apart looking for change. HORRIBLE TREATMENT. I didnt waste my time reporting this because its so stupid! 3). My NEW BUICK. Had a flood which put 4-6 inches of water inside not to mention drowned the motor and firewall. OBVIOUSLY I called a tow truck because I didnt want to drive it till the dealership looked at it. THEIR IDIOT DRIVER , WILL, not only STARTED MY CAR... he REVED IT UP ONTO A 45 degree angle flatbed INSTEAD OF USING CHAIN when I flipped on him and said Why are you NOT USING THE CHAINS?? He ever so proudly said because IT WAS EASIER FOR HIM. Yeah destroy my car if its easier for you!!! NOW I SIMPLY ASKED FOR MY 100.00 back for the bad tow and the boss said NO!! He didnt even have the professionalism to call me himself like a MAN, he put Nick, the dispatcher, up to doing his dirty work!! Nick tried to HELP! He did what he said he was gonna do, then the shop manager was kind enough to call me and gather the facts and he thought my request was reasonable considering all thats happened. So the new owner/boss would rather loose a lot of business by having one pissed off person in the community that is already telling EVERYONE in person, in business and on social media over $100.00. BRILLIANT MANAGEMENT!!!
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  • Quick response
  • Quick response time
  • New management needs customer service training
  • Lousy customer service from new owners

Preferred solution: Full refund

User's recommendation: Stay away. Call someone else