Hollinger Metal Edge
Hollinger Metal Edge Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hollinger Metal Edge has a 1.7 star rating from 1 customer review, with consumers mostly dissatisfied; the rating distribution is 100% unfavorable. Pros noted are a range of products and website design, while cons include damaged or incomplete orders, having to send financial details via email, high price level, and concerns about billing and customer service.
Positive Feedback
Customers cite a broad product range and a usable website as the main positives in Hollinger Metal Edge reviews.
Negative Feedback / Risk Areas
- Recurring customer complaints about incomplete or damaged orders and substituted lower-cost items.
- Issues reported with billing procedures and having to email financial details insecurely.
- Poor customer service response and difficulty obtaining refunds or replacements.
Key Takeaways for Future Customers
- Expect high price points and verify items on receipt before accepting orders.
- Document orders for any refund or billing dispute and follow up promptly on Hollinger Metal Edge customer service.
- Avoid sending sensitive payment info by email and confirm return/refund policies in advance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hollinger Metal Edge has a 1.7 star rating from 1 customer review, with consumers mostly dissatisfied; the rating distribution is 100% unfavorable. Pros noted are a range of products and website design, while cons include damaged or incomplete orders, having to send financial details via email, high price level, and concerns about billing and customer service.
Positive Feedback
Customers cite a broad product range and a usable website as the main positives in Hollinger Metal Edge reviews.
Negative Feedback / Risk Areas
- Recurring customer complaints about incomplete or damaged orders and substituted lower-cost items.
- Issues reported with billing procedures and having to email financial details insecurely.
- Poor customer service response and difficulty obtaining refunds or replacements.
Key Takeaways for Future Customers
- Expect high price points and verify items on receipt before accepting orders.
- Document orders for any refund or billing dispute and follow up promptly on Hollinger Metal Edge customer service.
- Avoid sending sensitive payment info by email and confirm return/refund policies in advance.
Media from reviews
Turn one complaint into a collective action
Substituted a lower cost product and charged me for what I had ordered
Ordered Hammerhill acid free paper at $65 a ream, and got Xerox that sells elsewhere for $25 a ream. Charged for the Hammerhill.
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Verified Reviewer |
Commerce, California
Resolved: Disgraceful service!
- - Incomplete order; two freezer kit boxes arrived broken.
- - Missing items in both kits: inner/outer bags, mat boards, humidity indicators, instructions.
Extra components were sent to me free of charge. The boxes that I thought were damaged had been designed that way. Great response by Hollinger Metal Edge.
I have a small collection of slides, negatives and photographs. After conducting hours of research and consulting a conservator, I decided it would be in my best interests to transfer my collection to a cold storage environment to preserve the life of the materials.
I ordered two freezer kits from this company for a total of $101.70. I knew I would have to pay a hefty customs charge. O.K. fine, if I am getting archival quality products then I am happy to overpay.
I got the package home only to discover that not only was the order was incomplete, but both boxes were broken! All I received were two boxes. The two freezer kits were supposed to contain the following for each box:
1 x Inner Bag
1 x Outer Bag
1 x Pair of Ply Mat Boards
1 x Blue Humidity Indicator
1 x Humidity Indicator Card
1 x instructions
This is reprehensible service and I would like either the remaining items sent out completely free of charge (including customs fees paid) or a refund.
- Website design
- Range of products
- Damaged order
- Had to send financial details via email unsecure
- Incomplete order
Preferred solution: Let the company propose a solution
Be very carefful of what you order from hollinger metal edge.com
- - Bought DVD and VHS storage boxes from Hollinger Metal Edge; each over $10.
- - What I received resembled a shoebox; awaiting return/refund response.
I recetnly ordered a DVD and VHS tape storgae boxe from hollinger metal edge.com. They had advertised themselves as in storage business since 1940's. I purchased one box to store DVD's and another to store VHS tapes. Each cost me over $10 dollars. What I received was essentially a pretty shoe box.
I immediatelt send them a e-mail stating my dissapointment and requested information so that I can return the product and get refund. I am still waiting to hear back from them.
In a nutshell, be careful when you see products advertised by this company.
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I've known this company for many years and fine them to be fair and responsible and their archival quality products are great quality and usually more reasonably priced than their competitors.
You ordered archival products from one of the top archives supply companies. As Bob mentioned, these boxes are a lot more than pretty - these boxes are what the National Archives, Library of Congress, Smithsonian, and all archives and special collections use for the long-term storage of historical records and media.
In truth, Hollinger Metal Edge offers very competitive prices for these products.
If you want non-archival storage, you can certainly get something cheaper at office depot or Wal-Mart. I'm sorry you didn't understand this when you purchased these products, but please understand the facts before you criticize this company.
Acknowledged that I received and accepted the offer for refund. Looks like at this time I will only be out of pocket for the shipping charges to ship the product back.
I'm sorry for your purchasing experience. We have been mfg.
Archival Products for many years and Archival boxes are very expensive due to the material cost. The boxes you ordered are acid free and lignin free and have a calcium carbonate buffering. They have an expected shelf life of 300 years and will protect your DVD's and VHS tapes from acid migration.
I understand we have offered you a full refund which you have acknowledged. If I can be of any further assistance please contact me directly.