Holland Sentinel
Holland Sentinel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Holland Sentinel has a 2.5 star rating from 3 reviews, with 67% unfavorable feedback; consumers report frequent missed or late deliveries and dissatisfaction overall, though one report notes a company response in about 2 hrs.
Key Takeaways for Future Customers
- Expect recurring delivery problems and consult Holland Sentinel reviews before subscribing.
- Prepare for challenges with customer service and website navigation when managing subscriptions or placing ads.
- Billing may appear more frequent than expected, so check statements closely.
Negative Feedback / Risk Areas
- Repeated missed Sunday papers and late delivery are common Holland Sentinel customer complaints.
- Difficulty reaching customer service by phone and confusing online prompts frustrate subscribers.
- Billing and subscription handling raised concerns, with some receiving bills every two weeks despite monthly payments.
Positive Feedback
Some customers praise the paper itself and report an attentive response from staff, including a manager providing a direct phone number and timely follow-up.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Holland Sentinel has a 2.5 star rating from 3 reviews, with 67% unfavorable feedback; consumers report frequent missed or late deliveries and dissatisfaction overall, though one report notes a company response in about 2 hrs.
Key Takeaways for Future Customers
- Expect recurring delivery problems and consult Holland Sentinel reviews before subscribing.
- Prepare for challenges with customer service and website navigation when managing subscriptions or placing ads.
- Billing may appear more frequent than expected, so check statements closely.
Negative Feedback / Risk Areas
- Repeated missed Sunday papers and late delivery are common Holland Sentinel customer complaints.
- Difficulty reaching customer service by phone and confusing online prompts frustrate subscribers.
- Billing and subscription handling raised concerns, with some receiving bills every two weeks despite monthly payments.
Positive Feedback
Some customers praise the paper itself and report an attentive response from staff, including a manager providing a direct phone number and timely follow-up.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Slow delivery or delivery between 8:00Am to 10:AM
- - A new delivery guy started about 2 years ago.
- - Jill at USA TODAY will speed the investigation for doorstep delivery at my 88-unit condo.
This going on since a new delivery guy started about 2 years ago. I called Jill at USA TODAY l live in an 88 unit condo development.
Most people are elderly and need the paper on their doorstep. They are lucky they get in the right (shared) driveway. Spoke with Jill @ USA.
She going to accelerate the investigation. We will see.
Holland, Michigan
Never received Sundays paper for the third or fourth time.
Paper comes one or two days late if at all. Happens all too often. Also I pay one month at a time but still receive a bill every two weeks.
Rochester, Michigan
TRYING to place an ad!
I think I called 6 different numbers before someone returned my call. VERY CONFUSING. It took me the entire morning to get my advertisement in.
Holland, Michigan
Didn't receive our Sunday paper
Did not receive Sunday paper. Tried calling Holland Sentinel.
Tried to navigate computer prompts. End result is no Sunday paper.
Next day service? I doubt it!
Need to stop delivery for indefinite time
Love the sentinel. Great paper!
Just need to stop delivery. We are indefinitely detained in Boston Ma due to accident.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo hold delivery til this coming Sunday (Christmas Day)
To hold delivery til this coming Sunday (Christmas Day)
I used to be able to do it on line but its like trying to get through a maze now.
Preferred solution: Resolution of vacation hold
Undelivered paper
For the past few weeks, the only way I get a paper is to call circulation and request one. Or the one I finally receive is day old and current day still missing!
User's recommendation: Subscribe to the GR Press
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
- - Subscriber can't reach customer service by phone.
- - Missed delivery reported; Monday promised, but not delivered; may file BBB complaint.
Got my paper today. Was informed that future issues would be mailed. I'm satisfied with this outcome.
Sentinel Manager contacted me in 2 hrs. He provided me with contact #'s to resolve future conflicts. Remains to be seen if this works.
As a 30+-yr. subscriber, it's frustrating to be unable to contact your CS staff by phone. I reported a missed delivery last Sunday; recording said the paper would be delivered Monday, which never happened.Yeah, carriers are hard to find, and it appears that customer Service @ Holland Sentinel is also an ever more elusive rarity.
Your response to this longstanding issue will determine whether or not I contact the local BBB to file a formal complaint.
Preferred solution: Deliver product or service ordered
User's recommendation: My complaint got a response from the Co. in about 2 hrs. Spoke to some MGR., who blames Corporate(useless) but shared a phone # to help this problem.
Holland, Michigan
Didn't receive our Sunday paper
- - There is a payment issue with no communication.
- - Delivery resumed briefly, then stopped; please provide an update.
Weve heard nothing to say if youve found our payment!! We thought maybe the problem was solved because we received our paper for a few days.
Now today no paper again.
We would like an answer to what is going on. This is getting very frustrating!!!
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