dennis h Eyj

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Verified Reviewer
| map-marker Sterling Heights, Michigan

Slow delivery or delivery between 8:00Am to 10:AM

This going on since a new delivery guy started about 2 years ago. I called Jill at USA TODAY l live in an 88 unit condo development. Most people are elderly and need the paper on their doorstep. They are lucky they get in the right (shared) driveway. Spoke with Jill @ USA. She going to accelerate the investigation. We will see.
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Anonymous
map-marker Holland, Michigan

Never received Sundays paper for the third or fourth time.

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Paper comes one or two days late if at all. Happens all too often. Also I pay one month at a time but still receive a bill every two weeks.
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Anonymous
map-marker Rochester, Michigan

TRYING to place an ad!

I think I called 6 different numbers before someone returned my call. VERY CONFUSING. It took me the entire morning to get my advertisement in.
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Anonymous
map-marker Holland, Michigan

Didn't receive our Sunday paper

Did not receive Sunday paper. Tried calling Holland Sentinel. Tried to navigate computer prompts. End result is no Sunday paper. Next day service? I doubt it!
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Sheppard Unb
map-marker Deptford, New Jersey

Need to stop delivery for indefinite time

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Love the sentinel. Great paper! Just need to stop delivery. We are indefinitely detained in Boston Ma due to accident.
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Suzanne H Jze

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To hold delivery til this coming Sunday (Christmas Day)

To hold delivery til this coming Sunday (Christmas Day) I used to be able to do it on line but its like trying to get through a maze now.
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Preferred solution: Resolution of vacation hold

Kawana Fou
map-marker Holland, Michigan

Undelivered paper

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For the past few weeks, the only way I get a paper is to call circulation and request one. Or the one I finally receive is day old and current day still missing!
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User's recommendation: Subscribe to the GR Press

Anonymous
map-marker Holland, Michigan

Didn't receive our Sunday paper

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Weve heard nothing to say if youve found our payment!! We thought maybe the problem was solved because we received our paper for a few days. Now today no paper again. We would like an answer to what is going on. This is getting very frustrating!!!
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Mark K Nqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Holland, Michigan

Customer Service

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Updated by user May 29, 2022

Got my paper today. Was informed that future issues would be mailed. I'm satisfied with this outcome.

Updated by user May 28, 2022

Sentinel Manager contacted me in 2 hrs. He provided me with contact #'s to resolve future conflicts. Remains to be seen if this works.

Original review May 28, 2022
As a 30+-yr. subscriber, it's frustrating to be unable to contact your CS staff by phone. I reported a missed delivery last Sunday; recording said the paper would be delivered Monday, which never happened.Yeah, carriers are hard to find, and it appears that customer Service @ Holland Sentinel is also an ever more elusive rarity. Your response to this longstanding issue will determine whether or not I contact the local BBB to file a formal complaint.
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Preferred solution: Deliver product or service ordered

User's recommendation: My complaint got a response from the Co. in about 2 hrs. Spoke to some MGR., who blames Corporate(useless) but shared a phone # to help this problem.

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