Kat V Ghj

Delays and disappointment

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After 15 days of emails about a lost parcel, had to wait another 5 while it was investigated! Awful customer service from beginning to end. Slow email replies, lack of overall care and when it arrived was in some sort of unmade box- i would expect far more from a so called luxury brand. Also as other review stated not even made in the UK!!
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Preferred solution: Manager email!!

User's recommendation: Shop elsewhere

Anonymous
map-marker Islington, Islington

Absolutely Absymal

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I recently purchased a jacket and on the website it said that the products were made in Britain . When I receieved it after a lengthy delay despite coughing up extra money for expedited delivery it was ill fitting and poorly made .

I checked the source contents and the jacket which was tiny and a size S was made in China so it was misleading to state that certain goods were made in Britain . I think the cutesy touches are likely to appeal to a less informed demographic you could easily purchase a similar jacket for half the price from high end competitors in the sale . A Tory Burch Puffer in the sale is so lush and even cheaper .

Anyway went through the rigmorole of returning it and they say it will be at least 10 days before they issue a refund . Other retailers have no quibble returns and are much more professional when dealing with customers disappointed and wont be shopping there again

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User's recommendation: Avoid

Arnamarie M

Faulty item

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Holland Cooper - Faulty item
Holland Cooper - Faulty item - Image 2
This coat has only been worn only a few times and noticed the stuff peeling of I have purchased many items for Holland and cooper I have this in black in short and long and a red coat and 2 body warmers and the wellies Im very disappointed with this as normally the quality is outstanding if u look my name and address up youll see every single item Ive purchased so that will give u the time and date but it must of been worn maybe 6 times as the most
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Preferred solution: Full refund

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