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On April 6 I took a 15 day cruise down thru the Panama Canal. When I got on the ship, my bag was delayed by the airline and was to be shipped to the first port of the trip 2 days into the trip. I had to go 2 days in the same clothes. when we got to the port, no one...
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1.6
I liked
  • Dining and food service staff
#1046121
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I was booked on your Holland America Westerdam for a cruise on February 7th through February 14th paying you $3,704 including $258 for your CPP Platinum Cancellation insurance. On January 31, 2017, I had to cancel my booking for my wife and I with Prosperity...
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4.5
I didn't like
  • Cancellation policy
#1018978
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My originally booked cabin on a recent trip aboard the Volendam had a problem. Franz Almazan, the Supervisor of Guest Relations aboard the ship was outstanding in resolving the issue quickly and satisfactorily. Although my wife and I have cruised many times before,...
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4.6
I liked
  • Dining experience was wonderful
#1003454
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Holland America Line Customer Care Review

Holland America Line
#1043883
Wasted an hour waiting on deck because Holland can't get their act together. Didn't begin emergency muster drill even close to on time. Ship is still in Port and should have been sailing.
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Short Review for April 11, 2017, Pc_bad_quality

Holland America Line
#1033003
1.7
Service, entertainment and especially food was not good. The food was always cold and any attempt to speak to a waiter was met with total indifference. I would never use Holland America or refer anyone there.
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Short Review for October 01, 2016, Plc_other

Holland America Line
#929206
Had a good experience on Alaska cruise. A B+ cruise.
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Holland America Line Cruise Review

Holland America Line
#896802
The ship was in decrepit condition Every public space was old,ugly also room In addition the prior sailing had nori virus And I witnessed people on this ship who were sick
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Savor the Journey on Holland America Line Bruce and I recently took a cruise on Holland America Line. Sunday January 29 was the end of our boat cruise. We fill out our disembarkation package and let the front office know our time Airline Company and flight time 12:00...
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#1001969
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We are 4 star members with HAL. We were traveling with my sister and her husband and experienced several issues on our last voyage Dec. 4-11/17. Our concerns were NOT taken seriously with the front desk staff to include managers. We were advised by Guest Relations on...
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#996765
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Im confusing and really sad with crew mamber ...just now really ambrrasing me when i meet sherrill like a corporation house keeping toch my white tshirt.. staring me in crew corridor in front of housekeeping office ...what my falls...im in hospitality industry n i...
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#995651
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My name is Ms Sonja Gordon, I arrived home several days ago. I was on The Koningsdam from 12/14 through 12/23 . Room 6020 on the ship. I purchased the photo package at the Photo Gallery while on the cruise. Tyler is the supervisor. However, when I arrived home and put...
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Anonymous
chopper

I was wondering if you had got a resolution to this as I know someone with a similar problem. They were given a disc with no photos on.

1.9
I didn't like
  • Receiving the wrong cd for my photo package
#979738
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Of the 8 cruises we have taken Holland America rates as the worst - this company does not care about the consumer and fixing issues - travel carnival princess or Royal - never had a complaint with the service there. Holland only cares about themselves. During a...
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1.2
I liked
  • Pinnicle grill
#957269
Reply to reviews
the first night on the cruise we ate in the dining room and 3 of us ordered the fish, two of the orders had a lot of blood meat in them and was not good. The second night we ate at Cannelloni the Italian restaurant, and again ordered fish, Chilean Sea bass, it was...
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4.4
I liked
  • Real nice people running food and services
I didn't like
  • And bad fish
  • Charges for wi fi
#954815
Reply to reviews
Let me just say that I have done many cruises and several with Holland America. I live in San Diego in a high rise condominium acrosss from the the Broadway Pier where many cruise ships dock. On November 5, 2016, 2 holland America ships docked at the Broadway Pier in...
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#951384
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