Jessica F Lnk

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#5120932 
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Physical assault at one of your facilities requesting a refund

1.0
Holisto - Physical assault at one of your facilities requesting a refund
Holisto - Physical assault at one of your facilities requesting a refund
I booked a hotel. When I went to my hotel, the same night that I checked in I got physically assaulted by another person at this hotel, as well as had my clothing destroyed which is considered property damage. I contacted the police, they were called. In that same night, I had left the hotel as I did not feel safe in this hotel. I did not get to stay at the hotel for the duration of my stay, didn't even get to stay one night. I have requested a refund for at least one of the nights but have not gotten a response. I keep getting a run around from both the hotel and this ridiculous booking site. The only response that I have gotten was in an email stating that they are going to take 2 days to get back to me even after I initially contacted them on Saturday. Like its now 2 days later and I still haven't gotten a solution. I am being ignored, I have called this booking site a million times. This is absolutely unacceptable and very unfair to me.
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Loss:
$278

Preferred solution: Full refund

User's recommendation: Don't bother booking through a third site party especially traveluro or Go splitty. If you have any issues with your stay or your booking you will not be accommodated by either one of these sites.

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Deniya May
map-marker Rahway, New Jersey
#4975788 
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Refund

1.0
Ive tried calling three different numbers and I cant get thru to anyone to get my refund. I had my son and he had to stay in the hospital due to complications and I needed to talk to someone. I feel like this was a huge scam.
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User's recommendation: Horrible

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1 comment
#2390626

I just want to comment and say that I can relate to you 1,000%. I got physically assaulted at the hotel that I booked the first day that I went to check in I did not get to stay at this hotel as it was not safe I ended up leaving.

I contacted these people the next day on Saturday asking them for a refund and explaining to them what happened. They told me they would get back to me in 24 to 48 hours.

I have not gotten a solution and I have not even gotten a response. I'm losing $300 because of this.

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Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.

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Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

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