New Reviewer

REALLY BAD site to rent for owners and renters STAY AWAY!!

Flipkey/ tripadvisor/Holiday lettings are all the same company. they were booking my property without my consent then when the dates were unavailable they were trying to charge me a 150$ cancellation fee. Customer service is so horrible and you cannot even understand them with their accents. AS a property owner i was called and harrassed on a daily basis. If i did not take a vooking they shut down my site and i lost quite a bit of bookings. Please for owners and renters do NOT ever book with this site. Renters only have 24 hours to cancel a reservation then they will chrge you a 150$ fee to cancel. so once they get your money you will be out the 150.00$ I finally had to change my checking account and go offline due to horrible harrassing calls at least 4 x a week. A SCAM PLEASE STAY AWAY
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ID
#1282159 Review #1282159 is a subjective opinion of poster.
Service
Holidaylettings Customer Care
Reason of review
shut down my site several times if i did not take a booking. i then lost a booking worth 2400.
Loss
$2400
Preferred solution
STOP Harrassing owners and renters about cancellation fees, Stop shutting down owners sites and losing busness for them, YOU NEED ENGLISH SPEAKING CUSTOMER SERVIce
New Reviewer

Dreadful Experience

https://photos.app.goo.gl/x5m2Dpwad9QetFLC3 I want you to know that this apartment was just awful. I am enclosing photographs so that you can see how awful it was especially considering that we paid Euro3160.20. The photographs were totally misleading. I am attaching photographs so that you can see what it was like. The owner did transfer us to his own private apartment. A large section of it was off limits to us which was fine. However, he failed to inform us that they were doing major changes above us so we were subjected to drills, hammer noise and tapping noise for the entire 6 weeks. Outside on the only sunny bit where we could sit they dug *** right beside the table where we could sit. The duvet was disgusting. There were no hangers in the place allocated to us so had to go out and buy some. There was a problem with keys as we had the only two sets so if he wanted to come to the apartment we would have to sit in. We had no hot water for 24 hours after arrival and could not shower in the previous apartment because of the filth of the bathrooms. It was not possible to lock the doors to the patio so had to use a stool and part of the hoover to attempt to ensure our security. The DVD supplied was from the dark ages and continually froze on all of the dvds that we had brought with us to watch. We rented what we were led to believe was a beautiful apartment on the top floor with lovely views. A large for sale sign took care of that and the replacement apartment was -0 on the same level as the car park. We were totally ripped off and now have decided that I will never again rent an apartment that doesn't have at least 6 reviews. If there are no reviews then it probably is well below expected standards. I will definitely avoid HolidayLettings and Tripadvisor and anything that Luis Carvalho has a hand in. He was one of the most unreasonable people I have ever come across. When Luis Carvalho offered to book a taxi for us we accepted although we had a very good one one file. We paid Euro5 more with his driver and now he tells me that he did us a favour. I need to know what can be done about saving someone else from getting caught in this trap. The apartment is up for sale and it is obvious the owner has no intention of making it comfortable and safe for anyone. The walk-in shower was as high as my duffel bag and you stepped on to a 6 inch step and then down again to the next level in the shower. We are in our 70s and wanted a proper walk-in shower not something you could climb into. We had to climb into the bath to have a shower in Luis Carvalho's private apartment. The address of the apartment is Rua Ponta da Cruz n 35 Block 9 - 3A. The online address is Apartmento T2 em frente ao Mar in the HolidayLettings website. In the end you are not sure which one you are dealing with but they both totally ensure you have no way of contacting them to complain about the appalling circumstances as we are misled into booking an apartment that on the face of it looks beautiful. Please look at the photos on the above link. I have done everything I can to contact Holiday Lettings and Tripadvisor but it is a total waste of time. I think it is high time that they were answerable to all the holiday renters. Finally the address of Luis Carvalho apartment is Rua Velha Da Ajuda N131, Block B-1A, Monumental Palace, Funchal.
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ID
#1217264 Review #1217264 is a subjective opinion of poster.
Cons
  • Making it impossible to contact them
  • No responsibility for the property the put on website
  • Tripadvisor just as bad on service or worse
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Holidaylettings worst customer service ever

As a global traveler with several telephone numbers, I have been receiving automated responses and fake bookings spamming my email from holiday lettings. Finally they suspended my account since I wrote to complain about their customer service. Holiday lettings linked with flip-key and TripAdvisor will never be able to provide a service as Airbnb who respects their high income earners and provides prompt and accurate assistance when needed. It is a classical example of a multinational company becoming to to large (holiday lettings linked with trip adviser and Flip key) and forgetting that the customer service should be their first priority.
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ID
#700605 Review #700605 is a subjective opinion of poster.
Location
Málaga, Andalusia
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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