798 CLAIMED LOSSES
3 TOTAL REVIEWS
Travel Agencies Expert Talks
Two charges and no way out
This company makes money by calling elderly people who have purchased travel within the last six months and trying to get them to dispute that charge and allow a new charge from their company. It is fraud!!!! I allowed them to dispute a 800 dollar fee and bill me 500. Not only was the dispute unsuccessful being I signed for the confirmation with the original company. I also signed for confirmation with company b. Now I have two charges and two trips. One of which I didn't even want. They need to be stopped. They are a scam. A scam by all definition.
Indiana, United States
Reason of review
Company Full Of Convicts
I RECEIVED A CALL FROM A WILLIAM GIBBS INSISTING I OWED $1398. HE INFORMED ME THAT HE HAD ME ON RECORDING, AS WELL AS, A COPY OF MY SIGNATURE AND POSTAL CONFIRMATION. HE THREATENED TO CHARGE ME RIGHT THEN THERE, AS IF THERE WERE SOME BIG RED MAGIC BUTTON THEY COULD PRESS AND WALLAH I WOULD BE BILLED. I ALMOST FELL FOR IT!!!! SOMETHING TOLD ME TO DO MORE RESEARCH. I TRIED DESPERATELY TO GET HIM TO CALL ME BACK EVEN AT ONE POINT CRYING AND EXPRESSING MY FEELING OF DIREST. HE REFUSED. HE STATED HE COULD HOLD AS LONG AS I NEEDED TO LOOK AT MY DOCUMENTS AND TAKE MY TIME. HE WAS VERY *** IF YOU ASK ME. HE JUST KNEW I WOULD GIVE HIM MY CARD WHICH HE CLAIMED TO ALREADY HAVE AND JUST NEEDED ME TO VALIDATE. I PUT THE PHONE ON MUTE AND BEGAN SEARCHING AND SEARCHING. FIRST I SEARCHED THE REPRESENTATIVE AND FOUND NOTHING. I GOT BACK ON THE LINE AND ASKED HOW I KNEW THIS WAS A LEGITIMATE COMPANY AND HE TOLD ME TO LOOK THE COMPANY UP ON SUNBIZ.ORG WHICH IS A GOVERNMENT SITE FOR ALL LEGITIMATE COMPANIES IN FLORIDA (ACCORDING TO HIM). I DID SO. THE FIRST THING I SAW WERE 3 NAMES WHICH APPEARED TO BE THE FOUNDERS OF THE COMPANY. THEY ALL CAME BACK WITH COMPLAINTS AS INDIVIDUALS AND AS A COMPANY. THE MOST ALARMING IS THE PERSON LISTED AS TREASURER (THE ONE WHO HANDLES THE MONEY) IS ACCORDING TO THE MUGSHOT ADVERTISED ON GOOGLE A EX-***. HE WAS ARRESTED AS EARLY AS 2013. AND PREVIOUS TO THAT SERVED SERIOUS TIME IN PRISON FOR ROBBERY, HOME INVASION ETC. THIS COMPANY ACCORDING TO GOOGLE HAS CHARGED CONSUMERS ILLEGALLY UNDER DIFFERENT COMPANIES, HARASSED, AND PERFORMED ACTS OF FRAUD REPEATEDLY. BEWARE OF THIS COMPANY. DO YOUR RESEARCH IF YOU DONT BELEIVE ME. I GOT BACK ON THE LINE AND TOLD THEM I FOUND PROOF THAT I HAD ALREADY RESOLVED MY VACATION. THEY ASKED WHEN. I LIED AND SAID LAST MONTH. THEY TOLD ME THEY WOULD HAVE SOMEONE CALL ME BACK BECAUSE I NEEDED TO DISPUTE THAT FEE AND PAY THEM LESS. I WAS EVEN MORE ALARMED. WHY WOULD I LET THEM ON THE LINE WITH MY BANK? I HUNG UP. TWENTY MINUTES LATER I GOT A CALL FROM THEIR PROCESSING MANAGER LISA GAETA WHICH I ASKED HER TO SPELL AND ASKED HER TO HOLD ON SO I COULD GET THE INFO. I GOOGLED HER AND MUGSHOTS (PLURAL) POPPED UP FOR DRUG CHARGES AND WORSE. I GOT BACK ON THE LINE AND STARTED TO INFORM HER OF ALL OF THIS AND SHE HUNG UP ON ME. GOOD RIDDANCE. I HAVE FILED COMPLAINTS ALL OVER AND HAVE CONTACTED THE AUTHORITIES.
- Company period
Reason of review
SHUT THEM DOWN
My Booking Genie Big Fat SCAMMMM
On May 21, 2014 My Booking Genie contacted me for package (trip) purchased for $118 that expired. They said we OWED the travel club $798.00 USD. Joseph Williams started the conversation politely, but after going back and forth with us asking WHY we owed any money he started raising his voice and threatening to charge me $1398 USD anyway without my authorization. He said it was due. I didn't know what to do and panicked. They had an old credit card of mine, but after being harrassed for so long i just gave him the new card. He said they would charge us regardless and we'd lose our package too if i did not buy a new package with them so i paid with my Visa. Satara (Kimberly) Monroe got on the phone next (cooperate ID #6655) and read something to us so fast that she was out of breath. We couldn't understand anything she was saying, and we told her that (Which is probably apart of her strategy). I did not want another package. The vacations were too short and don't work for us. Plus we're both in our 80's and can't travel much anymore because of health reasons. I tried to call them back after the fact,but no answer. They haven't provided me with any documentation to date (no email or physical package). I even emailed them for a refund. I want my money back. I've never purchased anything from them so i shouldn't owe them any money. I asked numerous times who I purchased from and he kept saying "I don't know, it could be either..." Then he started naming off different vacation travel clubs. I think they were fishing for information to piggie back off of. Scam sales tactics. Joseph Williams was so rude, and I don't even think they have any license to sell travel. They also told me a $1 charge from Liberty Insurance Company would be charged first to "make sure." I don't even know what that means. I was forced into this and that's not right. Why do they take advantage of old people?
Deerfield Beach, Florida
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