Holiday Travel of America - SCAM, FRAUD, FALSE ADVERTISING

I had a very similar experience with HOLIDAY TRAVEL OF AMERICA - SCAM, FRAUD, MAIL FRAUD, FALSE ADVERTISING, LIES -------------- DO NOT DO BUSINESS WITH THIS COMPANY. I attended a presentation with an unrelated company and Holiday Travel of America was the company that was supposed to honor a vacation & travel package. They say they "never received any voucher" from me. I literally took a photo of the actual voucher before I sent it off. I forwarded them the image which they could easily verify with the company I received it from had they felt the need to. They just continue to lie and say they "never received anything" and can not honor it because they supposedly do not have the voucher in hand. This is complete BS. What the reality of the matter is, is that they do not want to honor anything they don't have to so they do not have to spend the money. They will find any excuse to not have to pay out for what they are supposed to do. I HAVE PICTURES and PROOF, and yet they still do not want to honor it. STAY AWAY FROM THIS COMPANY. As you can see in other reviews on BBB and other sites like RipoffReport, etc., they do this to myself and many other customers frequently. Pure SCAM.
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ID
#991478 Review #991478 is a subjective opinion of poster.
Location
Carlsbad, California
Service
Holiday Travel Of America Advertisement
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Deliver product or service ordered

Holiday Travel of America Welk Resort Scam

We will make it simple and short. Everything people are writing in these "SCAM" reviews are 100% accurate. We travel around the world for pleasure only and literally wasted 5 hours of our time at the Welk Resort in Temecula, CA. After deciding that not only is the resort and their affiliations a 1 star Motel, we would not be joining the timeshare program. We were promised a trip to Hawaii including Airfare and Hotel stay. As stated by everyone else, we have nothing but the run around. Luckily we received our deposit back. Here is the good news. Welk resorts just opened a Cabo timeshare, and gave 3 nights 4 days stay (attending another presentation while there) which we are booking now. For all those who have been scammed rest assured we have a plan for you. Upon entering the presentation we are printing out all of the bad reviews on various websites along with the Better Business Bureau. We will hand them to salesman, along with our returned check and letter declining our Hawaii trip. Then tell them to *** off and leave.
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1 comment
#792236

We are now in the midst of the run around. We just received notice that all the dates we want are booked, for the third time. I will be asking for a refund.

ID
#295561 Review #295561 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Holiday Travel of America Horrible!!!

My partner and I attended two timeshare presentations (different companies) and we were supposed to receive a 5 day, 4 night cruise to Mexico and a 2 night, 3 day to Hawaii. We sent in the money for the taxes and fees (for both trips) and received a letter requesting our preferred travel dates. We sent them in and thought we were good to go. WRONG! So our first set of preferred dates came and went and after receiving no call from Holiday Travel, we called them. They stated that that weren't able to confirm us on those dates, but still had our second preferred dates listed. We asked over and over again for them to confirm them (so that we could get the time off from work) and they wouldn't do it, saying that they only were able to confirm them about a month out. So we get to a month out of our second travel dates and call them once again and surprise, surprise... it's not available (unless you pay more money and upgrade!). Ok so we push back our dates again. And then again. So we called again 2 days ago and we questioned the cruise trip first. Sorry, still not available. Then we asked about our second trip and the representative said that they were unable to give us 2 trips due to their policies. NEVER once was this told to us and we had spoken to them at least 10 times by this point AND in addition they had gladly accepted my check for taxes and fee for both trips. I asked to speak to the manager and pretty much, I was told getting my money back would be the easier thing to do. Never once did they try to accommodate me or speak to me on how we could resolve the issue. This was by far the breaking point. I want absolutely nothing to do with this company. It is nothing but a SCAM and all they do is play games with you. I honestly have no idea how this company is still in business. There's no guest service, it takes forever to get a call back (if they even do decide to call you back) and they treat you like *** because the trip is free. If I can give you any advice, DO NOT USE THIS COMPANY! So as of right now, I'm waiting to receive my refund check in the mail...until then I'm out $350+ dollars!
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ID
#295559 Review #295559 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Holiday Travel of America... Welk scam

Based on all the research I have did (after the fact) this place is a SCAM!!! So deceptive with their practices. I am the 58th person to file a complaint with the BBB because I am not going to stand for this. I got my certificate through a timeshare presentation from the Welk Resort. HTOA took my deposit but never followed through. In December they claim they claimed they called me 9/16/10 & my phone was disconnected (same number 10 years). Yet they didn't follow through with an email postal mail or any alternate contact. I have called 6 times as well as emailed 2 times & faxed the email trying to address a reservation we had with them. I was finally informed today by Monica Perez that the dates weren't available (3 weeks before I thought I was leaving).I was told I my certificate would be canceled (because they could not provided EXACT alternate travel dates and I didn't want to be in limbo AGAIN) & I was lucky to even get my money back because they don't have to give me anything. I ended up speaking with supervisor "Nuvie" who told me the same thing Monica said, after she expressed her "compassion" to my situation & frustration. This is ridiculous. Because of this nightmare of a situation I am also terminating my relationship with Welk resort.
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1 comment
#517982

I've been going thru the same thing for a yr now. I also talked to Monica.

After I pick a date they call me later and tell me to pick another date. I drove all the way to Carlsbad from LA.

I want something for my time. Did you ever call Welks Resort to see if they would help with this problem?

ID
#295548 Review #295548 is a subjective opinion of poster.
Location
Las Vegas, Nevada

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