Holiday Inn
Reviews and Complaints
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Verified ReviewerUnauthorized Transactions/ Horrible Rooms and Customer Service
If I could give this place a ZERO RATING i would. I just stayed at one of your hotels in York PA with my three girls and the place was ABSOLUTELY HORRIBLE.
First off, there was no hot water in our room, our toilet wouldnt flush because it was clogged. I told the front desk and all he said was oh I didnt know that and that was the end of it, so we basically couldnt use our toilet. There was rust and mildew on the bathroom and kitchen sink. Our room smelled like a wet cat and mildew literally, there was a big stain on one of the chairs at the table.
And there must have been a leak somewhere in that room because the wallpaper has big bubbles in them. We had absolutely no washcloths or towels in our room. And whoever has the room before left there food and drinks in the fridge. The pool looked nothing like the photos.
The plastering inside the pool was chipping away in the water. There was also no towels in the pool area either.
Worst experience ever. It was our first time at this hotel, but after this experience its our last. I will never come back.
Im filing an IMMEDIATE COMPLAINT with this hotel because.
I see they charged me for amounts that I didnt authorize. I called the hotel and expressed my concern and all the so called manager said was we dont do unauthorized transactions. Really?!
Then why do I have three transactions on my card that I didnt authorize. Im disputing this because its not right that they took advantage of me like that.
- Too many to list
Preferred solution: Full refund
User's recommendation: STAY AWAY
Dirty and smellyRoom
I reserved a room
With a King bed for Tuesday 16 May 2023 at the Holiday Inn Hobby Airport, Houston TX. I had a long flight and did not arrive until
Late at night.
My girl friend checked in after 3:00 Tuesday afternoon. When she picked me up she told me wait until
You see the room when I walked in, having stayed there the previous week on MAY 5 for one night everything was fine. But on the 16th;
1. Not welcomed
As
A
Priority member
2.
There was a smelly and dirty wash
Clothe on the bathroom floor
3. The
Pillow
On
My side of the bed smelt
Like someone has poured an entire bottle of mens cologne on the pillow. Fortunately another pillow was available for
Me to use but the smell from the first pillow gagged me. I am 71, 100% disabled Veteran having served over 40 years, and have stage 4 lung cancer.
I only stay at Holiday inns or Holiday express. Been like that as long as I can remember.
I no
Longer travel like I use to
But I fly out of Hobby and stay at the Holiday inn.
I did
Not contact the front desk because one time I took advantage of my new truck staying in the garage.
When I returned home I found a smashed window in my struck, items stolen from
My truck, and when I
Asked the
Manager if he would split the co
Pay with me He laughed in my face and would not even call the Houston PD!
The nice lady at the front desk called them for me.
As I say in room
407 which is at
Least 9 rooms
From the elevator inwas upset because my profile says I am Handicapped but nope long walk down a hallway! I believe Im owed an apology from the manager, and a refund for this stay!
Respectfully,
Robert Stegall, CWO, ISCG Retired
User's recommendation: Check your room out throughly and have the staff fix everything that’s not 100% satisfactory. I’m only speaking about the holiday inn at hobby airport!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was charged 250 for dirty room, and what they said was a lie
- Clean and friendly
- Hilton is almost always cheaper
- Way overpriced
Preferred solution: Full refund
User's recommendation: Take pictures of the room before you leave.
Complaint of a front desk employee
Preferred solution: She needs to be removed from her employment. She does not represent Holiday Inn. She doesn’t even look like she likes her job, and it shows through her relationship with her customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRwfund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Roubaix, Hauts-De-FranceTourist Group
Tourist Group for USA & Canada, Japan, Australia, Europe (Monthly)
Dear Sir/Madam;
With respect, it is my great privilege as the Managing Director of NILGOON Tour and Travel Agency in Iran to reassure you that this agency, as a professional member of IATA with thirty years of non-stop and successful experience in all tourism activities, includes organizing outbound tours to many destinations in the world such as on Middle east, Turkey, Africa , Malaysia, Singapore, China, India, Brazil, and etc. as well as offering and selling its packages to more than 200 domestic tour companies- is currently planning to arrange and run a series of seasonal tours to different countries.
In the meantime, I have focused on some beautiful countries such as the United States of America, Canada, Japan, Australia, England and some European countries for the first time in monthly as a Tourist Group, conferences, Exhibitions, Honey moon, program of 03 to 20 days for capital and main cities (5 Star)
I believe obtaining a visa in a more professional and speedy manner, especially a letter of invitation would make the project a lot easier to cooperate on, consequently we would be able to secure a visa quicker via your embassy.
This is what we have recently studied and has made our arrangements more promptly and seriously.
If so, we can organize individual families up to a group per month for each country. Many thanks in advance for your consideration and cooperation.
Yours Sincerely,
Abbas Zahiri
Managing Director
Tel:009821-****1851 (Free Line)
H/P: 009891*-***0378
I have a complaint
Your customer service put me in the wrong hotel in the wrong state
Preferred solution: Full refund
Not Able To Contact Hotel or Receive A Call Back
User's recommendation: Don't count on a call back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHoliday Inn Waterpark Resort Orlando
This was a terrible night stay. This place is marketed as family friendly and a place kids will love but, from registration to check out it went from bad to worse.
None of my requests were honored even the water park view I paid for. The Stay and Dine is not worth the terrible food they give you. All you smell is Marijuana as you make your way to your room with your kids. Then the late check out is nonsense because they only gave us an extra hour and locked our room before we even got back from breakfast.
Leaving us to wait over 20 minutes to get in grab our stuff and run out of that place. Don't waste your time or money.
Preferred solution: Full refund
User's recommendation: Don't waste your money!
Time share scam
- Always clean
Preferred solution: Full refund
User's recommendation: Do not buy Holiday Inn Club vacation packages
I work at the Holiday inn or I worked at the Holiday inn my name is Angel s e v e r t and I just started the Holiday inn about a month ago maybe 3 weeks ago and I don't know all the rules yet and I w
Still unresolved charge to my checking account
Charged the stay of room before we arrived
User's recommendation: Not st all very rude even the Manager was tude
Lost item found but one item not mail paid for returned
User's recommendation: Check to make sure you have all your belongings
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Hey - It's the Holiday Inn. There is no way you lost $117,422.00 on this deal ; that is absolute BS and makes your entire comment invalid. That claim is worse looking than anything the Holiday did to you.
First of all you read the number wrong it’s not 117,422.00, it’s 1,174.22. And to be honest the actual amount was 1,632.65 if you want the actually amount.
You charged me 458.43, then you charge me 561.50 for what I don’t even know. And then you charged me 612.72.
So you do the math. I knew how much I had on my damm card and with all your UNAUTHORIZED TRANSACTIONS you did on it gave me a negative balance so it’s NOT BS.