Holiday Inn Club Vacations Incorporated

Driving home from a funeral in Austin TX, was trying to make a reservation at at Holiday Inn which we finally were able to, then transfered to another person to get additional points. IT WAS NEVER MADE CLEAR THAT IS WAS A TIMESHARE OFFER.

On arriving home and reviewing documents we want to cancel $279 charge to credit card. I attempted to send a message 3 times to customer relations and it bounce back each time. No way to contact them without bouncing around!

I want the charge removed from my credit card or I will notify BBB in Florida and Massachusetts. As well as to all the awards they have gotten.

Staying at Holiday Inn Resort Orange Lake.

Were in River island pool view. Reserved a month in River Island POOLVIEW.

I was assigned the 6 th. Floor pool view suite. There is NO poolview on 6th floor. There is a solid 4 ft wall supporting an outside canopy.

If I sit at my porch table my eye view is the solid wall or look up and you see the sky. NO POOLVIEW.

My suggestion is attach a bar counter and pub chairs to see over the solid wall. Ive contacted maintenance to bring up pub chairs.

Told not available.

But they are available in the trade winds restaurant their are pub tables and chairs. Been here 5 days with NO addressing my concerns

My wife and I checked into the Orange Lake resort on Feb 13th. When I made the reservation, I told the customer service person that I am a 100% disabled vet and cant walk very long distances and that my wife has a rod in her leg from cancer surgery.

When we checked in, we were given a room that was the farthest distance from the elevator. When we discovered the distance from the elevator, we complained and were moved to a room closer to the elevator, but it look almost two hours to resolve. The next morning, we were awakened by children screaming and jumping off of furniture before 6 AM. I tried to call the front desk, but got no answer.

The next morning, the same thing happened. Yelling and screaming before 6 AM. This time they were also bouncing a hard rubber ball on the floor above us. I tried calling the front desk again.

Again no answer. On the 16th of Feb, again loud screaming and jumping over our heads, so I called again and finally someone answered. Security was sent to the room above us. It was quiet for a short period of time, but within 15 minutes, the yelling and jumping returned.

I was discharged from the hospital on 13 Feb with kidney problems and had considered canceling my reservation, but decided to go to Orange Lake for rest.

I didnt get much rest because I was woke up everyday by children who were out of control. Customer service tried to push my complaint off on to Security, but they wouldnt answer the phone!

This place took 534.00 from me on New Years Eve I kid you not first of all I checked in at 130 am should of went with my first mind and didn't go anyway I left at 215 in a Lyft came back in a Lyft around 9 am it was something about that hotel didn't sit well with me first of all I thought you have to use the same card you booked your room with Your supposed to but that fat *** who checked me in made me use another card I wondered why I know now ,Anyway they said I burned a sheet on the bed .I never pulled the çovers back to get in the bed When I came back it was check out time basically .when I told the manger I didn't smoke he tried to use my dog for a excuse we don't allow pets I told him yes you do service animals you do he got quite and refused to give back my money but I'm gonna keep fight to get it I'm on a fixed in come that place doesn't get no business the service ws bad the food was bad and the place had dark cold feeling about it and not temperature wise it was the place that's why I left and came back they set me up big time I think it was all planned because they fat *** who checked me in knew he couldn't get money off my card I was trying to use.And when they went into my account and took the money they not not tell me my bank called me then they went into again for 34 more dollars and the manager was a real *** head he was yelling and screaming at cause he knew he was wrong nothing about him was professional nothing sounds like he's fresh from a trailor park and most likely he's sleeping with the little *** that was their when I checked out cause she told him about my dog but nobody said anything about my dog when I was checking in it all boils down to he said I burned a sheet their was no flame was so ever I. That room and my dog was the only thing in their and for a sheet to cost 500 that *** needs to be laced with gold I'm gonna get my.

Money back some how if I have to sue the company for discrimination cause that's what I think it wo not stay at that hotel it'sit'sDo not stay at that place like four other one on the same block.. Das

We went to Gatlinburg for a free weekend to listen to their sales meeting. We were promised so much value and ease of use.

We could use our points to stay anywhere we wanted. The cost was too high so we told them no and of course, they came back with fewer points for less money. We were promised the Maintenance Fee would never go up and would never be $1000. The fee goes up every year and is now almost $1300.

They said if we decided it was for us we could just give it back and that this package was one somebody had given back. We struggled to book any location with our points and it was nearly impossible. We went to Branson and agreed to sit through another sales meeting. They immediately started telling us we needed more points if we wanted to book rooms like we were shown and during the time we wanted.

The sales reps in Branson even told us we were lied to and they do that just to sell, so we got up and walked out of the meeting.

I have called several times to dispute how we were treated and lied to just to be met with "deal with it". This place is a scam!