Hogan and Sons
Hogan and Sons Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hogan and Sons has 4.0 star rating based on 1 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not deal with staff who don’t wear name tags or company uniforms!".
Review authors value the most Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is low according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hogan and Sons has 4.0 star rating based on 1 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not deal with staff who don’t wear name tags or company uniforms!".
Review authors value the most Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is low according to consumer reviews.
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Verified Reviewer |
Woodstock, Virginia
Customer complaint
I took my car in for a state inspection in the morning on 8/6/24 and was told they were booked up. I inadvertently left my cell phone on the counter and took a second trip to retrieve it.
Upon arrival Bill told my sister who retrieved my phone that they should be free to inspect my car after 3:00 pm. Upon arrival on 8/6/24 around 3:00 pm I arrived at the Hogans and Sons Goodyear in Winchester Virginia and Bill was not there. An unknown employee with no name or Goodyear shirt waited on me. I told him what Bill had said about availability after 3:00 pm.
He cited Virginia state inspection rules that its first come first serve. I told him I was aware of the rule and reiterated what Bill had said. He said they were completely booked up. Then he said he would make an exception.
I was pissed that Bill, who had gone to lunch, had not shared the 3:00 pm time with him. I said I was done with Goodyear because I felt I had been lied to. When I asked unnamed employee how long it would be, he said that I said I was done and he was no longer willing make an exception for me. We exchanged words and he told me to get out of his store.
He called me a *** This person doesnt need to be working with the public. Or at least he needs further training on how to work with a disgruntled customer. He refused to give me his name and ordered me to leave his store which I did. Ive been a Goodyear customer for more than twenty years and have never been so abysmally treated.
Will someone please deal with this issue?
Thank you. Rachel Jackson @ 703-409-****
User's recommendation: Do not deal with staff who don’t wear name tags or company uniforms!
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