Hoffman Auto of Lake Placid Reviews
Hoffman Auto of Lake Placid Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hoffman Auto of Lake Placid has a 1.4 star rating from 2 reviews and overall consumer sentiment is negative.
Key Takeaways for Future Customers
- Check recent Hoffman Auto of Lake Placid reviews before relying on their towing or repair services.
- Confirm tow arrival times and follow up with your insurer when scheduling service with this garage.
Negative Feedback / Risk Areas
- Frequent complaints about no-show towing and canceled pickups without notice affecting stranded motorists.
- Reports of incorrect diagnosis leading to extra expense and no refunds or satisfactory resolution from customer service.
Positive Feedback
Listed as an AAA member garage and located close to town, which can be convenient if they perform as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hoffman Auto of Lake Placid has a 1.4 star rating from 2 reviews and overall consumer sentiment is negative.
Key Takeaways for Future Customers
- Check recent Hoffman Auto of Lake Placid reviews before relying on their towing or repair services.
- Confirm tow arrival times and follow up with your insurer when scheduling service with this garage.
Negative Feedback / Risk Areas
- Frequent complaints about no-show towing and canceled pickups without notice affecting stranded motorists.
- Reports of incorrect diagnosis leading to extra expense and no refunds or satisfactory resolution from customer service.
Positive Feedback
Listed as an AAA member garage and located close to town, which can be convenient if they perform as expected.
Truck broke dow, supposed to tow and canceled and never called
- - Tow was scheduled for 5:30 pm, and after 2 hours no truck or call.
- - Hoffmans canceled it as too far; insurance said cancellation was due to time.
Our truck broke down and we contacted our insurance. They set up a tow through Hoffmans.
The tow had been scheduled for 530 pm. We spoke to insurance company after not hearing anything. They spoke to someone and said they would be picking our truck up in 45-48 minutes to tow to our house 7 miles away from where it broke down. 2 hours later, no truck, no phone call.
I called Hoffmans and they said...oh we canceled it, it's too far away. Spoke to our insurance company and they said it was canceled due to the time.
Great 24 hr towing company..530 pm is too late and no phone call letting us know. What a joke.
- No call no show
- Just cancelled
User's recommendation: Don't bother calling for a tow, they will tell you they will be there and just not show up
Lake Placid, New York
Costly Experience
- - Hoffman Auto misdiagnosed a dead battery; the bike was towed to another shop and the battery was replaced, costing $375.84 with no reimbursement.
This is not a complaint about AAA, but it IS a complaint about one of AAA's member garages, Hoffman Auto (http://www.hoffmanautolp.com) of Lake Placid, New York.
My wife and I were on a motorcycle trip (9/28/18-9/30/18) when our motorcycle broke down in Lake Placid. We had Hoffman Auto take a look at the bike since they were AAA members and only a few miles away.
I mentioned multiple times that the issue may be a dead battery or loose battery cable. They looked at the bike and assured me it was something with the electrical system (a solenoid or relay issue), and that the battery wasn’t the issue. This sounded plausible because we trusted them to know what they were doing. Turns out our trust was misplaced.
They told me I'd have to take it to another garage, so they towed it to Preferred Powersports in Brewerton, NY (https://www.preferredpowersports.com). The Brewerton garage tested the battery, found it to be dead, replaced it, and the bike is working again. This mistake, or incompetence, on the part of Hoffman Auto cost us $375.84 because they couldn't tell the battery was dead. This is a very basic item for a mechanic to be able to check and get correct regardless of vehicle type (2014 Triumph Trophy SE).
I'm very unhappy with Hoffman Auto and informed AAA of this. The AAA representative was great about following up. I provided him with bill receipts from both garages - Hoffman Auto and Preferred Powersports. The AAA representative spoke with Hoffman Auto multiple times but they were unapologetic and provided no reimbursement for their mistake.
In summary, my wife and I certainly feel like Hoffman Auto took us for a ride because we were stranded motorists. Being able to correctly diagnose a dead battery seems like something any garage or mechanic should be able to do.
Preferred solution: Full refund
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