Mark B Mrj

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Horrible customer experience

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My order was cancelled after it was accepted and my credit card was charged. I called and spoke with Porscha, and did my best to explain what occurred and get some assistance/explanation for the occurrence. She was incredibly rude, condescending, REFUSED to let my speak with her supervisor, worst customer service representative I have ever spoken with.
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Pros:
  • Discounts
  • Product selection
  • Good website
Cons:
  • Horrible customer service

Preferred solution: Apology and price reduction.

User's recommendation: Do not shop at hockey monkey

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