Skip to content
Hobbycraft

Hobbycraft

www.hobbycraft.co.uk
Is this your business?
What is your customer experience with Hobbycraft?

Hobbycraft Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews

Recent recommendations say "Don't buy from Hobbycraft. They couldn't care less". Hobbycraft reviews here reflect poor experiences with delayed refunds, damaged goods, and pricing disputes, indicating overall negative sentiment.

Positive Feedback

No positive experiences are reported in the provided reviews.

Negative Feedback / Risk Areas

  • Recurring Hobbycraft customer complaints include delayed refunds and repeated calls to customer service.
  • In-store staff described as lazy and unhelpful, with damaged packaging on online orders.
  • Allegations of misleading pricing and overcharging raise concerns about billing and clearance practices.

Key Takeaways for Future Customers

  • Expect potential refund delays and keep records of calls and orders.
  • Inspect packaging on arrival and check clearance prices before buying.
  • Consider the customer service experience reported in Hobbycraft reviews when deciding to shop.
View full overview ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Anonymous
map-marker Glasgow, Scotland

Been waiting for a week for a £5.95 to be refunded. 3 phone calls to customer service. Each time told it would be done. Still waiting. Had terrible experience in store all this is why I am getting de

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Lazy staff in store. Couldn't be bothered to help.

Ordered online . Was a wedding guest book.

Packaging for book torn when it arrived. Cost me more in phone calls to customer service

User's recommendation: Don't buy from hobbycraft. They couldn't care less

View full review
poppycock

They are pulling a scam

AI Highlights
  • Stock labeled as clearance remains at £14.99, not reduced.
  • Basic Grey Out of Print kits are £14.99, not reduced.
  • Prices are £14.99 everywhere, not reduced.

Really sick of Hobbycraft pulling scams. The latest one is to have supposedly reduced stock still at full price in the bargain bins at the back of the store.

One example of this is their Basic Grey Out of Print kits which are full price at £14.99. I have kept an eye on these for months hoping for a reduction, so I'm really unhappy they're doing this. The price everywhere is £14.99, so they're not reduced at all.

The reduced labels say they are now clearance stock at the same price of £14.99! Bad enough they try to overcharge me each time I go.

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article