Anonymous
map-marker Sheboygan, Wisconsin

Poor costumer service

Tech showed up looking intoxicated and was very rude. Blood shot eyes and stressed. Not happy with service.
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Bonnie S Lop

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Verified Reviewer
| map-marker New York, New York

Hobart Centerline CUH-1 undercounter dishwasher

New machine under warranty, however, hobart refuses service call because I live in a residential building and they say they do not have insurance COI. Hot water booster does not work. Beware! $6K machine and it is useless. Will have to throw out.
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Loss:
$7000
Pros:
  • Old machines were great
Cons:
  • No service in residential building poor customer service

Preferred solution: The heat booster fixed and the ($965.) I paid an independent repairman to fix it refunded to me.

User's recommendation: Do not buy a Hobart unless you live/work in a commercial building.

Anonymous
map-marker Cincinnati, Ohio

Lack of tech support

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Over all I feel like they are good people but I feel like they are understaffed when it comes to tech support. Waiting on the phone for over an hour for help trouble shoot their equipment is not the way to treat customers, ever. This is directed toward management.
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Anonymous
map-marker Edmonton, Alberta

Won’t service our location!

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Our dough machine stopped working now they are denying us service because our machine doesnt have a metal guard around the bowl. Which has never been a problem now theyre saying its safety Canada that is denying them the ability to service our machine, but if we buy an 8000.00 dollar guard from them they will service it. Not including labour which they charge 300/hour very disappointed with this company considering they have serviced us for years but now it against company policy. Seems like a scam to me I guess Ill just learn to do it myself or find someone local to service their product!!!
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User's recommendation: Don’t buy Hobart anything I know I won’t from now on!

Nestor R Pvk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Customer service

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I called to find out about my prior service call and received the worst customer service from the Pleasanton office.
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Preferred solution: Apology

Peter E Hke

Tech support for a 3913n meat slicer

Meat slicer is making a humming noise and the knife is not rotating.
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Reason of review:
Damaged or defective

Preferred solution: Help me diagnose and repair

Anonymous
map-marker Vallejo, California

Hobart Baxter Ovens Proofers Review

Hobart equipment is average, but the company restricts information and probably is guilty of many restraint of trade laws by its actions.
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Blue K
map-marker Carrabelle, Florida

Don't Buy Hobart Equipment if You Need Support!

Hobart Corporation - Don't Buy Hobart Equipment if You Need Support!
I recently purchased a Hobart/Adamatic oven Model AAD-C-303 from a private seller. Unfortunately the sale did not include a manual. A google search was not successful so I TRIED to call Hobart to get a little help from them about wiring. What I encountered was the answering system loop from ***. Could not get to a real person and could not get to any department that would help. While I think that generally Hobart products are good I certainly would not recommend buying one if you even thought you may need some help or technical support. It clearly indicates on the Data card that it is a Hobart company. http://www.hobartcorp.com/
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Loss:
$4000
Cons:
  • Unable to reach customer service
Reason of review:
Poor customer service

Preferred solution: Please help me find a Owners of Service manual for this unit that includes wiring instructions or diagram.

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