Lack of tech support

2.5
Over all I feel like they are good people but I feel like they are understaffed when it comes to tech support. Waiting on the phone for over an hour for help trouble shoot their equipment is not the way to treat customers, ever. This is directed toward management.
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#3252875 Review #3252875 is a subjective opinion of poster.
Location
Cincinnati, Ohio

Won’t service our location!

1.0
Our dough machine stopped working now they are denying us service because our machine doesnt have a metal guard around the bowl. Which has never been a problem now theyre saying its safety Canada that is denying them the ability to service our machine, but if we buy an 8000.00 dollar guard from them they will service it. Not including labour which they charge 300/hour very disappointed with this company considering they have serviced us for years but now it against company policy. Seems like a scam to me I guess Ill just learn to do it myself or find someone local to service their product!!!

User's recommendation: Don’t buy Hobart anything I know I won’t from now on!

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#3174006 Review #3174006 is a subjective opinion of poster.
Location
Edmonton, Alberta

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Customer service

4.8