Lack of tech support

Over all I feel like they are good people but I feel like they are understaffed when it comes to tech support. Waiting on the phone for over an hour for help trouble shoot their equipment is not the way to treat customers, ever. This is directed toward management.
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ID
#3252875 Review #3252875 is a subjective opinion of poster.
Location
Cincinnati, Ohio

Won’t service our location!

Our dough machine stopped working now they are denying us service because our machine doesnt have a metal guard around the bowl. Which has never been a problem now theyre saying its safety Canada that is denying them the ability to service our machine, but if we buy an 8000.00 dollar guard from them they will service it. Not including labour which they charge 300/hour very disappointed with this company considering they have serviced us for years but now it against company policy. Seems like a scam to me I guess Ill just learn to do it myself or find someone local to service their product!!!

User's recommendation: Don’t buy Hobart anything I know I won’t from now on!

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ID
#3174006 Review #3174006 is a subjective opinion of poster.
Location
Edmonton, Alberta

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Verified Reviewer
New Reviewer

Customer service

I called to find out about my prior service call and received the worst customer service from the Pleasanton office.
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ID
#3070084 Review #3070084 is a subjective opinion of poster.
Location
San Francisco, California
Preferred solution
Apology
New Reviewer

Tech support for a 3913n meat slicer

Meat slicer is making a humming noise and the knife is not rotating.
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ID
#1773783 Review #1773783 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Help me diagnose and repair

Hobart Baxter Ovens Proofers Review

Hobart equipment is average, but the company restricts information and probably is guilty of many restraint of trade laws by its actions.
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ID
#855216 Review #855216 is a subjective opinion of poster.
Location
Vallejo, California
New Reviewer

Don't Buy Hobart Equipment if You Need Support!

Hobart Corporation - Don't Buy Hobart Equipment if You Need Support!
I recently purchased a Hobart/Adamatic oven Model AAD-C-303 from a private seller. Unfortunately the sale did not include a manual. A google search was not successful so I TRIED to call Hobart to get a little help from them about wiring. What I encountered was the answering system loop from ***. Could not get to a real person and could not get to any department that would help. While I think that generally Hobart products are good I certainly would not recommend buying one if you even thought you may need some help or technical support. It clearly indicates on the Data card that it is a Hobart company. http://www.hobartcorp.com/
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ID
#578490 Review #578490 is a subjective opinion of poster.
Location
Carrabelle, Florida
Cons
  • Unable to reach customer service
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Please help me find a Owners of Service manual for this unit that includes wiring instructions or diagram.

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