Manufacturer: Hms Home Warranty Category: Warranty Clear all filters (8 of 8 reviews match)
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Blower motor went out on our AC unit on August 20th.Filed a claim that day and the service technician arrived on Aug. 24th. He quickly identified the problem and said he would file the claim for a replacement motor with HMS the next day--he said it usually takes a week. I pointed out that we have only 1 AC unit and the temperatures were in the 90-degree+ territory (and high humidity). He said he would let HMS know so they could expedite the...
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I call and seem to be put on hold for more than a half hour. When I ask to speak to manager, they give me the same run around. My AC claim was made three weeks ago and it has yet to be approved. I am staying at my family members house until this is fixed. I WILL NOT RECOMMEND HMS TO ANYONE. My AC has yet to be fixed and I cant live in the home I am paying for until they fix this. HMS home warranty company service and warranties are a f!#$in...
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1.1
I didn't like
  • Wasted time
  • Poor communication
  • Horrible customer service
#909248
After calling 12 of the HVAC contractors they suggested, which none of them would work on a condo, they gave me permission to use a company of my choice.When they came out they told me the compressor needed to be replaced at $4500, HMS would only cover $560 because the company would not explain every step they were going to take to remove and replace the unit. HMS is a huge scam, do not use this company, they never return your calls, they make...
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Anonymous

Anonymous I agree I am in the same boat I am going to have another company come out. I am going to switch to homeshield home warranty.

Anonymous

Anonymous Dear Homeowner, I apologize for the inconvenience and delays. Your experience sounds unusual and does not represent the level of service we aim to provide. We’d like to invest...

1.0
I didn't like
  • Horrible customer service
  • Everything about hms is horrible
#904802

Hms Home Warranty Air Conditioner Warranty Review

#839226
I havent had AC for 2 WEEKS! Contractor is fly by night outfit .Tell your friends not to buy a home with HMS Warranty .biggest crooks out there . What a nightmare ...Sellersburg,IN.
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I submitted a claim to HMS on Tuesday because our central air unit stopped working.We found out the unit needs a new compressor and that it needed to be ordered and approved through their part ordering authorization process. I was told at noon on Wednesday the authorization would take about 24 hours to be completed. It is now 1:30pm on Friday and they have yet to complete the authorization process which then means we have to wait for the part to...
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Anonymous

Anonymous Dear Homeowner, I am very sorry to hear that your claim is not resolved and apologize for the inconvenience to you and your family. Please send a message with your claim numbe...

1.1
I didn't like
  • Slow turnaround
#903639
Last week I placed a claim with HMS about my split A/C unit leaking water in the home and the promptly gave me a reference # and the vendor contact information for me to set up the service call. After I spoke with the service agent I just had this bad feeling. On a separate note, he told me he would call before he showed and he didn't and I have dogs and an infant. I emphasized the importance of calling ahead. We were not happy about that. ...
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I didn't like
  • No people answer the phone
  • Run around and lies
  • Delay in repairs
#888340
Been with a broken a/c for 3 weeks and each contractor they assign us refuse to schedule an appointment and says they're not taking warranty customers at this time.Have spoken to 6 different claims reps about this and no one has been able to help us and get us a technician to come out to service our unit. 3 different reps promised a supervisor would call me back and no one has!Going into another week of 90 degree weather with no a/c and the run...
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HMS Home warranty is not good when you have to realy go for claim, unfortunately I've it. My AC unit stop working and place a calim (91666299), Not sure what reported by technican, but they deny calim saying that installed motor was not right and rain plug was not taken out during installtion. I brough home 9 month ago and it was working fine, Home Inspector is not going to look that level of detaill, It looks to me that they are reasoing not...
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Anonymous

Anonymous Dear Pinakin, I’m sorry to hear that you feel this way and are unhappy with the outcome of your claim. Please know that we don’t outright deny claims, we adhere to the coverag...

1.3
I didn't like
  • Worthless warranty coverage
  • Run around and lies
#835684