Our water heater was replaced in June 2016, a Rheem was replaced with a American Water Heater Model Number E6N50H. On February 20, the water heater stopped working. Power supply was intact, I reset the heater and check the water supply, the heater just stopped working...Read more
Stay away from this outfit their warranty is worthless. Bought house in June 2016 realtor bought this warranty from the fund provided by seller. January 2017 dishwasher stop working call the HMS they send the repair guy as per him “Control panel and door switch latch...Read more
We have been waiting to get our ice maker repaired for close to 5 months. We have had 2 different contractors come out and over 6 service calls. Mind you we have to *** work each time. HMS keeps telling me the part is on back order now. Each week it's a different day...Read more
Short Review for November 28, 2016
by anonymous #962679
We have had a couple of claims over the last 9 years with no complaints Howser this time our water heater has been out for going on 15 days and cannot get assistance from them. Apparently they cannot find the part they ordered and no one can offer any suggestions. I would not recommend them to anyone!
Short Review for November 27, 2016
by anonymous #962191
Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and oven, repaired my A/C . Love this Compnay !
Hms Home Warranty Claim Review
by anonymous #858008
3 Times they came to my home.The problem is still not fixed.They give me the run around. Im still waiting for a manager to calk me.
Hms Home Warranty Air Conditioner Warranty Review
by anonymous #839226
I havent had AC for 2 WEEKS! Contractor is fly by night outfit .Tell your friends not to buy a home with HMS Warranty .biggest crooks out there . What a nightmare ...Sellersburg,IN.
Horrible company. Made a claim, they denied it all, requestes my inspection. I gave it to them and continued to deny it. Talked to a supervisor who told me id just have to deal with it. I asked for her supervisor and she told me she didnt have one and sorry. My title...Read more
I have had a plumbing issue since day one. I get a run around story and lies about the policy from every person I talk to. I have had one plumber come out; every other claim the plumber never even showed. Tried again to have the same issue corrected and was going to be...Read more
I bought my house 7 months ago. I have had plumbing problems in my kitchen since 9 days after we moved in. HMS has sent Allied Plumbing of Richmond VA out on 2 occasions the problem occurred again. Hms sent out anotger plumber who said we would have take out our...Read more
We've been without heat for about a week now and HMS could care less. First they said we'll have someone out within 24 hours. No call. Next day we call, sit on hold for 30 minutes and same thing- we'll try to send someone out tomorrow. AGAIN NO CALL. So we call, again....Read more
The service so far has been horrible. My refrigerator broke 3 weeks ago. Took them a week to get somebody to look at it. Then they ended up simply forgetting to order the parts. Today repairman shows up to supposedly fix the refrigerator, but instead he thinks he is...Read more
Submitted a claim for a leaky shower . We had to cut a hole in our ceiling because it leaked through to our ceiling. Our showerhead was leaking as well. They had the plumber come out and take a look at our shower. He had to fix the D router or however you spell it...Read more
So I bought a house September 28, 2016. At the same time the home warranty was purchased. My dishwasher wasn't working, so I called HMS to make a claim. First, their set-up windows are for 5 hours! So you have to wait. They came out and told me that my pump, motor, and...Read more