Arlan Zik
map-marker Barnstaple, England

We are trying to call. There are no means to directly call HIYACAR.

We were trying to call Hiya car directly about hire car. The fact that we cannot speak to anyone at hiyacar displays very poor customer service.
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User's recommendation: No we will not be using this again. Too frustrating to use

Anonymous
map-marker Edinburgh, Edinburgh

Abandoned Hiya car on private premises

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A car has been abandoned blocking access and we cant get hold of anyone at Hiya XXXXXvvvvv BBBBBhhhhmkkkkk
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User's recommendation: Xx

Abey A Mgd

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I couldn't pick up booked car. Two of the tires are flat

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hiyacar - I couldn't pick up booked car. Two of the tires are flat
hiyacar - I couldn't pick up booked car. Two of the tires are flat - Image 2

We walked to the car around 9am. As soon as we saw the flat tires (both front), I started a live chat.

The chat was as frustrating as the flat tires. Every reply takes at least 5 minutes. I had to call customer service and was told the best course of action was to wait for the person who I was chatting with (live) to sort out the issue.

After almost an hour, I was offered another car 20 minutes away. We were assured the car would be available on arrival.

But once we arrived, I couldn't access the car because I wasn't given access to it.

It's now 10:20am. Once again, I called and once again I was told to sit tight and wait. So we waited. At 10:40 we got access to the car.

At this point, we knew we had to cancel a few stops from our itinerary before the whole weekend was ruined.

Once we got in, the car had only just over a quarter of a tank of gas.

We have to buy a full tank after driving the car for 73 miles.

Please see the location of the gas station where a full tank was needed (Receipt attached)

The part I found confusing is, I was still charged from Saturday 8am till 3pm Sunday (the original booking). I returned the car with more than half a tank (proof submitted on return of car).

I have attached proof of available gas when I picked up the car.

Thank you for reaching out.

Regards,

Abey

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Cons:
  • Poor customer service

Preferred solution: Price reduction and aplogy will go some way

User's recommendation: To be honest, this was the first time I had such bad luck. I would have understood and moved on with my day had I been given a replacement car right away. But the poor customer service was hard to take. Especially when my wife I plan weeks in advance for a family weekend. I expect to fully compensate for the ruined weekend.

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