Olga H Rok
map-marker Wolverhampton, Wolverhampton

Where is my parcel

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I have missed my delivery and tried to call you but all your telephone numbers are not working. It is very bad! Please call me back on 0795659****

My tracking number is 00300005****

Olga Helly

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Mark S Zmf

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Complaint

HIVED - Complaint

I live at 68 prayle grove London nw2 1be yesterday 18/1/24 in the morning I was sleeping door bell rang delivery for number 70 I told the delivery I work nights I was sleeping and u jus woke me up to accept a delivery for a neighbour no I cant accept as far Im concerned thats all there is. This morning 19/1/24 Im fast asleep from working night my neighbours and accuses me of having his parcel I clearly explain delivery driver woke me up so I refused and he never believed and walks away angrily I will be posting this issue on google your delivery took a photo of me as I answered to door to say I signed for the delivery thats fraud fee hours later my neighbour posted this note he has found but on the system is said I signed for it. Pls sack your delivery driver bad customers Im sure it will happen again

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Preferred solution: Apology

Gene T Ykt

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Verified Buyer
|

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Parcel not delivered

HIVED - Parcel not delivered
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HIVED - Parcel not delivered - Image 4

Hi there I got an email to say my parcel was delivered and j have not received it it is impossible it seems to reach any from. Hived ...no 00300002**** it said it was handed to customer but it was not whom did they handed it to pls help I have been trying for so long to reach some with great difficulty gene

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Preferred solution: Deliver product or service ordered

Resolved
Mark K Zyw

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Verified Reviewer

Resolved: Contacting Hived

Updated by user Feb 02, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 26, 2024

Once I managed to contact them the service was great but it was the initial contact that was nigh impossible without your assistance

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Pros:
  • Quick and effective
Cons:
  • Hard to contact

Preferred solution: Deliver product or service ordered

User's recommendation: Keep trying

Atinuke A Hwd

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Verified Reviewer

Wrong address

Please I made an order from Zara and hived is to deliver my parcel but the postcode is wrong

My address is 15 chevening road,NW6 6DB Kensal rise

Shipment details :210603****790010****

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Preferred solution: Deliver product or service ordered

Alexandru T Spl

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Verified Buyer

A van Hived damaged my car

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A van Hived damaged my car
A van Hived damaged my car - Image 2
A van Hived damaged my car - Image 3
A van Hived damaged my car - Image 4
Original review Jul 12, 2023

On 07-07-2023 a van Hived delivery between 13:00 and 14:00 on Selborne Road IG1 3AJ between the house number 6 and house number 8 is damaged my car where was parked the number pleats for the van is {{Redacted}} the driver I didnt let me a number contact or a notification the are hitting my car I will like to contact him to see what happened thanks.

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Loss:
$1400

Preferred solution: The driver to contact me please

User's recommendation: Yes of

Habiba T Iqt

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Said to leave by the porch but did not!

I left a note on the app as well as on the intercom. Driver did not leave there and now states unsuccessful!

I paid extra for next day delivery! I am not happy about this at all

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Loss:
$8
Portia A Bwn

My parcel wasn't delivered yesterday and up till now still not gotten it,

Was suppose to get my parcel yesterday and right up till now I havent received it, I just track it this morning and it said it will be delivered today at 4 to 6pm, and I just checked it, it says 6 to 8pm I contacted Zara and they said its with your company, I need to leave tomorrow morning to Scotland thats why I payed express. Please Im waiting.

Because I hit disappointment and dont want to call Zara again thanks

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Preferred solution: Deliver product or service ordered

sarah w Wzr

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Verified Reviewer
| map-marker Fulham, Hammersmith And Fulham

Shipment ID 210484****440010****

Hi

You recently delivered my ZARA package to the wrong address. I can see from the photo that is was left outside and it was next door.

Zara do not believe me for some reason but it is there for everyone to see, your delivery driver dropped it off at the wrong address. I am very stressed as I am now out of pocket.

Can you investigate and get back to me. I need you to recognise this fault and do something about it.

Thanks

Sarah

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1 comment
sarah w Wzr

HIVED are thankfully trying to help me resolve this issue. They have called and acknowledged this problem, have taken ownership and are trying to help me get my package or refund from ZARA who are absolutely useless.

Kyler Hck
map-marker London, England

Failed delivery

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I saw the HIVED van park near my house but he didnt deliver my parcel even though it said the delivery is due today

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