Kate N Swx

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Verified Reviewer

Thermostat failed to find receiver and my heating...

Thermostat failed to find receiver and my heating doesn’t work. It was installed yesterday but cannot get the thermostat to connect. It says call customer service

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Resolved
Janet M Vsz

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Verified Reviewer
| map-marker Grantown On Spey, Scotland

Resolved: Unable to pair our Hive home system with the app on our mobile.

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Unable to pair our Hive home system with the app on our mobile.
Unable to pair our Hive home system with the app on our mobile. - Image 2
Updated by user Oct 08, 2023

Company fixed the issue and I have been provided with apology. NO solution from the company, our fitter finally sorted the problem, No thanks to HIVE!!

Original review Sep 28, 2023
The reason for getting the Hive Home hub system installed in our home was so that we could regulate our heating at home when we were away. The system was installed by our electrician last weekend, and it is now working fine.

However after downloading the Hive app to my mobile phone and registering the account under my name, with my email address (above) at our address (Netherfield, PH26 3PA Scotland) on my mobile +44 0798****386. I was sent an email to activate my account and then I tried to pair the phone with the hub and thermometer. My phone goes no further than a 'pair thermostat' where it continues to buffer. I have tried to delete the app, and hoped it would delete my account, but no.

My husband tried to open an account having downloaded the app to his phone, but he can't without permission from me to share the account. BUT I CAN'T. The app is not active on my mobile.

and I am unable to activate the system. Jan MacLachlan
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Pros:
  • System working well within the home
Cons:
  • System not pairing with mobile app

Preferred solution: How to get their mobile app to synchronise with their Hive hub system

User's recommendation: customer services not at all helpful/ difficult to understand foreign accent.

1 comment
Janet M Vsz

I have heard back from Hive via email. However they did not help any further, just suggested I should ring again or get my supplier/fitter of the unit to sort the problem.

Which he has kindly now done, but at my expense of his time!! No that of HIVE!!

Would certainly not recommend Hive to anyone. Jan MacLachlan

Resolved
Deon W Pzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Cant access my account

Updated by user Dec 02, 2023

Company fixed the issue and I have been provided with apology. They were able to amend an incorrect contact telephone no. Which have access to my account

Original review Nov 25, 2023

I recently registered for Hive and want to order a home EV charger

However, every action involves a code being sent to my phone, which I am not getting

I dont know if my number is incorrect but I cant get through to anything as I am unable to verify my account!!

Its very frustrating as it looks like I will now miss the Back Friday discount

Oh and I tried calling this morning (25th November 2023). I waited patiently for 50 minutes before the phone line went dead, Great!

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Preferred solution: Access to my hive account so I can order a charger

User's recommendation: Move to another country, customer service in UK is shocking!!

David P Dqu

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Verified Reviewer

Unsubscribe

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Please unsubscribe me I dont have any Hive products.

They am no notice of you and my Son can do a job of the Websites.

No unsubscribe feature on the Website, probably that is how they keep customer numbers.

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Preferred solution: Nothing 0

User's recommendation: Poor Customer Support

RevRoy R

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Verified Reviewer
| map-marker Gillingham, Kent

Hive keeps losing signal

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Have replaced batteries numerous times and found the batteries are fine. Wall-mounted control fails regularly. I had a British Gas Engineer service boiler and he suggested I call hive direct.

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User's recommendation: Customer service poor

Anonymous
map-marker Pinner, Harrow

Liars and take customers for fool

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I have developed a fault with the heating system.

2 Engineers visited who say there is fault with hive told me to contact hive. I spent more than 3 hours on call.

Just now a call handler said there is no record of morning 39 minutes call, who had promised that engineer will come between 1-3pm.

I don't have heating and cold water on this coldest day and night.

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User's recommendation: Do not buy any hive products. They do not work as expo and company doesn’t care. Call centres are liars and they waste your time.

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