They deleted my review off Google

I guess I should start from the beginning. My wife and I went to purchase a motorhome in July of 2021. We spend 240000 plus tax and financing on a 2022 miramar 34.5 ft. The motorhome is beautiful. They pre approved us for financing long time ahead of pick up, we made...
View full review
1 comment
#2248513

We just read your review and just yesterday bailed on an appointment at the hitch house to fix our propane tank on a brand new echelon 24. After reading your review I am so glad we did.

We are going to go to Indiana. So rude at the hitch house as well, like we were in the wrong.

ID
#3392026 Review #3392026 is a subjective opinion of poster.
Location
Almonte, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Deal with another company

I contacted The Hitch House on two occasions recently as I have a 2011 American Coach Heritage motorhome for sale. I understand if a firm isn't interested in selling or buying a product. HOWEVER, they didn't even have the decency to reply. This shows me they have no integrity and their service after purchase would possibly the same. Just interested in the almighty dollar,2011 American Coach Heritage not a customer's interest.
View full review
1 comment
#1830558

Dear Lonnie, We are sorry that we disappointed you. On behalf of the management and staff of The Hitch House I apologize that we did not get back to you regarding your coach.

Feedback such as this does help us to make improvements. I have discussed your situation with our Inventory Manager as he is responsible for all of our new and used motorhome purchases. He does have some very specific information on a 2011 American Heritage and he did have a conversation with the seller on or about January 25, 2020 but he did not have their name recorded as Lonnie. It is possible to have two individuals attempting to sell the same make, model and year of coach.

Did you happen to speak with a member of our staff regarding the sale of your motorhome and therefore were you expecting further follow up? Did you call in and leave messages with reception but had no contact with our Inventory Manager? Any further information you can provide that will help us determine where we went wrong would be greatly appreciated. If you would prefer to discuss your experiences with me directly then please call me (Tom Stoate, President) toll free at 1-87*-***-**** or email me at tstoate@***.com.

Once again, I am sorry that we disappointed you.

I wish you all the best with your motorhome selling experience. Kindest regards, Tom Stoate President

ID
#1795855 Review #1795855 is a subjective opinion of poster.
Cons
  • Zero integrity
Preferred solution
absolutely not

Incompetent Hitch House Service Staff

When our motorhome's living room slide out failed to retract in a campground on the north shore of Lake Superior, I called roadside assistance and had it manually retracted. 10 years ago we had good service from Hitch House, so I called them and made an appointment to have our slide out issue resolved. I arrived at the 8 am appointment time and waited all day for the service tech to look at our coach. At the end of the day they still hadn't touched it, claiming they couldn't do anything unless they could locate a new slide motor. A week later they still hadn't located a slide motor, and when I asked them to just check the fuse, they said it would be another week before they could do that. I went down the road to Heidi's RV Service, where they diagnosed and fixed the problem with our slide, and had us back on the road in 2 hours. Kudos to Heidi. Not so much to Hitch House!
View full review
ID
#1295125 Review #1295125 is a subjective opinion of poster.
Reason of review
Poor customer service

Hitch House Maintenance Service Review from Cochrane, Ontario

We are really pissed off with the service provider at the Hitch House. We will never go back. We never got what we asked for, but we got what they thought we needed, and a massive bill to go with it. Now, unfortunately, we cannot get the insurance coverage we needed. We have no generator now and for some reason we have no AC now. We went there for propane tank and line inspection. Only got tank. And we told them we needed a transfer switch so the took apart the generator to test and make sure. We did get the transfer switch in the end and a valid appraisal and a valid propane tank inspection and was charged $1800. No line inspection. We told them what part we needed for the AC and they took it apart anyway and charged us for it. It's like they seen us coming and pushed to see how much they could soak us for.
View full review
1 comment
#1203161

Too bad ... The unfortunate part of this is , no one will listen anyways .

They ripped us off HUGE back in 2009 or so . The lil shrimp that owns the place told us to feel free and " go somewhere else " after we had told him of our issues . We let everyone know of the *** we had been thru yet 1 person we know of bought from them still .

Karma kinda showed her head when the showroom caught on fire . We refuse to deal with them ..

ID
#678995 Review #678995 is a subjective opinion of poster.
Location
Cochrane, Ontario
Reason of review
Bad quality

Refused to Honour Warranty

We were lied to as to the black book value of the trailer we bought at the end of the season only to find out after the fact that we had paid $4,000 over black book value of that year, never mind the great discount offered to us. We were also assured however, that we would have a 2 year warranty from the date of purchase. However, when the awning simply snapped in half the following year, not only did we have to pay $150 for them to inspect it but they refused to honour the warranty, stating that we must have snapped this heavy metal arm in half ourselves. They were not only rude but verbally abbusive and told us some very nasty things when we tried to simply get them to be logical about the circumstances. A HORRIBLE place to do business with. Very shady. We also had leakage in the bathroom which they again blamed on us; (amazing how we made the roof leak); the fridge would pop open at all times and would no longer stay closed as the magnets must not have been strong enough. They blamed this on our putting too much in the fridge. seriously??? They said that they would order new magnets but it would cost us another $150 for them to do the work. Stay away from this place. Is it any wonder it burnt down? Many more honest places to be found.
View full review
1 comment
#1203163

They lied!! "Shocking !!" We had the same exprience . Never again

ID
#489640 Review #489640 is a subjective opinion of poster.
Location
Newmarket, Ontario
Loss
$10000

Buyer Beware

Upon going to this dealer and being told they had the same pricing as the US, I learned they are deliberately over charging. On a $800K motorhome, they over charged $140K After willing to pay $40K over US pricing, the dealer would not even reduce their price. After buying the US they won't honor Monaco warranty or service the vehicle. Even after the Monaco RV President Bill Osborne spoke with the owner, the guy acted like a spoiled child and refused to service some warranty work. A real class act. I am fine with other service but hope others avoid this dealer. Be careful!
View full review
1 comment
#819097

BEWARE!!!

A couple of years ago I went to the Hitch House with intentions to buy an A class M/H. After test driving a model of choice the punk of a sales person told me the price was $60,000.00.

I went home discussed this with my wife and agreed to pay the $60,000.00. I called the sales person only to be told the price was $80,000.00!!!.

How could I possibility recommend the Hitch House? Never Never.

Another person told me the same thing happened to them.

ID
#405746 Review #405746 is a subjective opinion of poster.
New Reviewer

HITCH HOUSE in Barrie! Sells garbage Used RVs

We bought a used RV from Hitch House in Barrie. They saftied it, and sent us on our way. We paid $90,000 for the 2001 Fleetwood Expedition. Hitch House saftied it, and sent me, my husband and my 5 year old, and my 1 year old Quadruplets on our way to Florida. We got...
View full review
32 comments
#1371101

Richard and his wife Danielle are 100% SCAMMERS! I feel so bad for their five 5 kids!

Everyone in Barrie and Alliston should stay away from this couple! They will threatened people who deal with them. I will report his clinic to Canada Revenue Agency and file him a claim to College of Chiropractor of Ontario. Richard and his wife will pay back to everyone they used to hurt and threatened!

This couple is really a big pain of ***! They will go to the ***!

View more comments
ID
#157707 Review #157707 is a subjective opinion of poster.
Location
Orangeville, Ontario
Loss
$90