Hisun Motors
Hisun Motors Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hisun Motors has a 3.8 star rating based on 4 customer reviews and consumers are mostly neutral. Hisun Motors reviews note mixed experiences across sales, service, and vehicle reliability.
Key Takeaways for Future Customers
- Check the vehicle thoroughly before buying and confirm manuals and part numbers.
- Expect slow or missed responses; document all communications.
- Inspect E1 batteries and production date before pickup.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreturned calls and emails.
- Batteries arriving discharged after long storage can affect battery life.
- Reports of steering, differential, and reliability failures.
Positive Feedback
Reviewers say the product is well made and pricing is medium; some staff provide helpful customer service when reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hisun Motors has a 3.8 star rating based on 4 customer reviews and consumers are mostly neutral. Hisun Motors reviews note mixed experiences across sales, service, and vehicle reliability.
Key Takeaways for Future Customers
- Check the vehicle thoroughly before buying and confirm manuals and part numbers.
- Expect slow or missed responses; document all communications.
- Inspect E1 batteries and production date before pickup.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreturned calls and emails.
- Batteries arriving discharged after long storage can affect battery life.
- Reports of steering, differential, and reliability failures.
Positive Feedback
Reviewers say the product is well made and pricing is medium; some staff provide helpful customer service when reached.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Nice lady answered question, but was hard getting someone to pick up phone.
- - I could not help directly.
- - I was directed to someone who could.
- - The lady who answered was pleasant and helped and I got the manual.
Could not help me, but directed me to someone who could help. It was definitely not easy getting someone on the phone.
I had to call several times and try all options on robo answering.
The lady whe did answer was very pleasant and helped the best she could. I ended up getting the manual I needed based on her suggestion.
Dallas, Texas
Horrible customer service..
UTV seems fine, so far.
Does not answer multiple emails over 2 months.
Does not answer the phone.
User manual missing maintenance schedule.
User manual has zero part numbers.
User's recommendation: Be aware bad customer support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken steering gear
- - Steering gear failure occurred on a 2014 Hisun 250 while grandson drove.
- - There was steering loss at slow speed.
- - It has 686 miles and was not abused.
8/3/2023. 2014 hisun 250 steering gear broke while grandson was driving it and lost all control of steering.
Luckily he was going slow. Only has 686 miles and not abused. Mechanic said it is a poor design.
This should never happen on a kids machine. Pissed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRear differential problem
- - Talked to the tech; he understands the problem.
- - Will call the dealer to explain the problem.
- - We will bring it in today.
- - Outcome is uncertain.
Talked to the technician/ supervisor and he understands the problem. Will call the dealer to explain to them what the problem is.
We will bring it in today. The jury is out as to what will happen now.
Preferred solution: Repairs under warranty
Russellville, Kentucky
Problem with side by side
- - Purchased a Hisun in 2021; it shuts off and won't restart.
- - It is not reliable, and I don't recommend Hisun because they gave me the runaround.
Purchased a Hisun in 2021 non stop problems shutting off on me an not re starting until taken to get fixed and even then still not wanting to run. Do not recommend a Hisun they have done nothing but give me the run around. I dont even want the thing anymore its not reliable what so ever.
Preferred solution: Full refund
User's recommendation: Dont buy
Cookeville, Tennessee
I have not heard anything from them.
- - My Axis has one rear tire larger than the other three.
- - I sent photos and information as requested, but I have not heard back.
I contacted them because the my Axis has one rear tire larger than the other 3. I was told to send pictures of tires and information and they would send another tire and rim. I sent them what they asked for but I have not heard anything now.
User's recommendation: Check vehicle out before buying.
Worried about batteries in E-1
- - E1 arrived with batteries almost dead.
- - Ordered a second E1 made 10 months earlier.
- - I'm worried storage without charging shortens battery life.
I bought an E1 and got home with it and the batteries were almost dead. (not charged) I was worried about the batteries and ordered another E1 and it had been manufactured 10 months earlier.
I'm sure the dealer made sure the batteries were charged before I picked it up since of the trouble with the 1st on I bought. I am worried that the batteries on my E-1 were nearly discharged when It arrived at the dealer and that this will adversely affect the life of the batteries.
Why would Hisun allow these expensive batteries to sit for months and not charge them up. I charge mine everytime I use it but am still worried that after sitting somewhere for 9 months without charging that they will have a short life.
- Well made product
- Not enough attention to keeping batteries charged before sale
Preferred solution: To be able to purchase new batteries at a discount if I have any trouble with my batteries if they don't last at least 4-5 years.
User's recommendation: Don't buy an E1 that is more than 6 months old.
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