His And Her Hair Goods
His And Her Hair Goods Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
His And Her Hair Goods reviews show a 5.0 star rating from 1 reviewer with generally satisfied sentiment after 26 years as a customer, noting product variety and low price level.
Key Takeaways for Future Customers
- Longstanding shop with varied hair products and affordable pricing.
- Customer service is responsive but verify return rules before buying clips.
Negative Feedback / Risk Areas
- Reviewer reports very dry, shedding clip-in hair and combs detaching, raising customer complaints about quality.
- Return restrictions on clips left the buyer unable to return a $105 purchase despite promised refunds and mixed customer service advice.
Positive Feedback
Buyer praised long-term relationship, product variety, and valued location and customer service support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
His And Her Hair Goods reviews show a 5.0 star rating from 1 reviewer with generally satisfied sentiment after 26 years as a customer, noting product variety and low price level.
Key Takeaways for Future Customers
- Longstanding shop with varied hair products and affordable pricing.
- Customer service is responsive but verify return rules before buying clips.
Negative Feedback / Risk Areas
- Reviewer reports very dry, shedding clip-in hair and combs detaching, raising customer complaints about quality.
- Return restrictions on clips left the buyer unable to return a $105 purchase despite promised refunds and mixed customer service advice.
Positive Feedback
Buyer praised long-term relationship, product variety, and valued location and customer service support.
Media from reviews
Los Angeles, California
Resolved: “After 26 years Something Has changed- 3 Words- Dreadful, Pissed and UNJUST”
- - Hair arrived dry, hard, and shedding on touch.
- - Clip-in returns not allowed; refund claim noted.
Product was returned and Full Refund granted as they had no product to replace the damaged. Grace was Quick and so was the Return
I bought one bundle, that was Excellent as always, though I had never bought clips from them before, only bundle hair and half-wigs'
Well I must say what I got at my door today totally shocked me. I have been a customer of HisandHer for 26 years and this I have never gotten from them
First the hair was Hard and Very dry and Puffed out and the Moment I touched it hair began to fall out.
Also I see that it was held together with a Rubber Band, that was removable without cutting, this is something they have never done.
There is always a band that has to be cut that cannot be re-applied. I have attached pictures.
Then I read Return policy only to read that I cannot return Clip in, again I don't usually by clips and this I just wasn't aware of, and now I am stuck with hair that is clearly in Bad shape, and this is simply not right... I should receive product that is able to be used, if there are no returns.
So I contacted Grace, and She told me she would be happy to Refund, but she Assured me.. that the Hair was as it should be and I simply needed to add moisture. I kid you not the hair was harder the next day. my Old bundle from 7 Months ago, still feels and looks great. The Hair is and Was Far below grade and is Unable to be used!!!
So trusting Her confident Declarations, I wait a day and decide to proceed in slowly moisturizing the hair while lay it flat, and as I am doing this, I look up to see the Comes are dangling off!!
I AM PISSED because I have done nothing TRUST, and begin to spray it and I then look up to see other defects.. NOW I surely cant return it and I am out of a $105.
PLEASE SEE PICS of BEFORE and AFTER Spray.. and combs falling in 1 DAY I hadn't worn them at all.Just received them 6-7-18
- Variety of products
- I have been with them 26 years
- It was clear the hair should not have been sent
- Quality has changed
- Professional would not have sent that hair
Preferred solution: Deliver product or service ordered
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