Debbie C Rbl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No reservation response

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Updated by user Jun 10, 2024

Very disappointed, still no response. I rate them 1 or below if possible.

Original review Jun 06, 2024

I have made reservations for South Valley Hideaway in New Mexico. I have not received verification.

My credit card has been charged. The host is not responding to my emails.

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Loss:
$383

Preferred solution: Confirmation or refund.

User's recommendation: Don’t use this company.

Anonymous
map-marker Madison, Tennessee

No one gave me my money back

We booked for a week and had to cancel the trip due to being in the hospital. I contacted them via email and requested a refund and I still haven't heard anything from the them

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Renee C Bck

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payed for a booking that was never made!

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Contains 1 confidential file for company representatives

Do not waste your time or money! I am not impressed at all!

I made a booking through Hipcamp on April 26, arrived today (5/21), and the campground didn't know we were coming and had not received any money from the $173 collected by Hipcamp. There is no way to contact them! You can only talk to a bot, a very stupid bot, who we can only hope passed my info on to a real person who won't contact me for 3-4 days! How stupid!

Thankfully, the campground was able to accommodate us, and now it's a waiting game to see if they get paid or if I will have to pony up more money and hope to get a refund from Hipcamp. They have had this happen with Hipcamp before!

Only use them as a listing for campgrounds... contact the owners yourself!

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Loss:
$173
Cons:
  • Took our money without making our reservation

Preferred solution: Full refund

User's recommendation: Run far, run fast

Anonymous
map-marker Louisville, Kentucky

I want to resume with you

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I signed up with hipcamp a year ago and had an account but i didn't sell my house in Livermore co.until March of this year to be able to start it up this year. I can't seem to find my account for Robinsons Roost.Can you help?

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User's recommendation: Our property doesn't show up on GPS. Be sure to call when you turn on to County Road 40 there's a fire station straight in front of you when you trun off I-25.If your RV is taller then 12 ft. I will have you take exit 18 instead.

Travel Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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