Jamal J Opj
map-marker Bellevue, Washington

Bad Customer Service Experience

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Updated by user Apr 14, 2023

Mobile,Alabama

Original review Apr 14, 2023
MHC Hino Of Mobile parts Department Is the Most rudest Ever the lady there Ms.Cathy Runnels is none helpful at all she doesnt care she dont call back we have spend lots of money with company and dont seem to be such a great help you guys have lost me and all my business so I just dont know why people dont do full back ground check on people like her thats bad business and its bad for the business so thanks for running off a most valuable customer I will be telling all local companies I know about this is issue in Mobile And Mississippi
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User's recommendation: Don’t Go To MHC Hino Of Mobile

1 comment
Guest

This seems to be the case at most all of the Hino facilities i have encountered. They charged me for damage they did to my Truck, and then when I called them out on it they have been nothing but rude, wont respond, wont call back and the correspondence since the initial incident, is that they will not be accountable for what they did nor will they reimburse me for the money charged for what they didnt do along with the Damage they did do.

I had to have my Wrecker towed back to their facility in Rocky Mount NC. After they didnt put my Coolant back in my Rig, broke 2 bolts off in the valve cover, charged me for a road test after placing a nox sensor on my rig that they didnt hook the computer back to the rig to apply the setting as needed for my rig to run right, then they refused to pay for the Tow bill after telling me that they would. along with my rig pouring oil and not fixed, nor would they fix what they did and the damages they caused. they came at me with a bill that was almost 10,000 dollars to fix what they did damage wise.

then come to find out as i hade already looked up the vin to my rig. My rig had a recall for what they did charge me for along with several other things that they blatenly lied about. i had the letter from Hino for the SCR DPR system recall. That they totally refused to accept.

so i Had to pay for the Valve cover gasket replacement and the 2 bolts they broke bandaid fixed to operate my rig. Rocky Mount Hino deler shop Foreman Derrick Wolfe is the person who is responsible for the issues strait out lying and nothing but rude condescending and has no Integrity or Accountability for any of his customers nor does this facility or any of the other facilities i have dealt with in NC. I now have the letter from HINO that recalls pretty much the whole system and Derrick Wolfe. Relayed that i would have to pay 1600 dollars out of pocket for factory Hino Recalls on my rig.

so beware if you take anything to TranSource in NC. They are not customer oriented nor friendly at all. The last Email from Derrick relayed that i had to pay for parts and labor for what should be covered under the recall. That if i basically didnt like it to take my rig somewhere else.

Even though he was the Shop forman case manager over my rig when it was damaged, Because of Him and His staff not doing their job. Nor being accountable for their actions and caused damage.

john k Osw
map-marker Powell, Ohio

return policy

hello I am a quality manager for safelite auto glass, we do business with you all over the country. recently here in our Pensacola shop we ordered a windshield and they sent the wrong one, we ordered it again and they sent the wrong one again. they are telling me that we are stuck with both of these windshields.
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