We had the same issue.. were given a quote of $200 and in the end the bill was well over $500 and when i asked why were we not called about the bill increase, we were told the owner does not have time to call customers. When I said it is the law, the family just laughed. Months later, when we got the bike back, it ran worse than when we brought it to them. We ended up taking it somewhere. They place is so crooked. Cash only, well lets see what happens with the IRS, yes they were reported and was told of the practice.
Hingham Cycle Motorcycle Repair
Reason of review
Very poor service, very poor repairs and horrible customer service.
Brought my bike for repairs. HC had the bike for a month before he called me back. They could not provide an estimate nor give an estimate of how long the bike would be there. Three weeks later I went to HC, because phone calls were not returned. He hadn't finished the bike, but had another excuse. Race week took priority over my repairs, so they couldn't get to it. A mechanic quit, There was too much to do. .Two months later, still had the bike, couldn't give an estimate for the astronomical bill, can't return phone calls. All the guy does is give excuses that end up costing lots of money. Very unsatisfied with all aspects of service.
He got me for $1360 (NOT INCLUDING THE $100 I PAID FOR A USED STARTER I HAD TO GET TO REPLACE THE ONE THEY BROKE). The estimate I chose was $1082. My bike was in the shop for 1 month and 28 days. It took from 7/18(dates estimate was given) until 8/13 until repairs were final. So here is my HORRIFIC experience with this place. I bought a bike and two weeks later motor spins a bearing and the dealer referred me to this business. From the very start it has been nothing but excuses, 3 weeks just to get an estimate, then the estimate gave me 3 options, 1 take as is $400 (just diagnosis and dismantle)2. repair cylinder #1 $1082 & 3 complete rebuild $1800, so i ask him well if we go with option 2 i should be good to ride right? he say "I wouldnt put her on the track but yes". I asked JIM when would the repairs be done by? Jim stated in 7-10 business days. I called Jim back on 7/23 to see if repairs were going as they are suppose to. I was told the pieces that were order came in the wrong size and it would take another week to get the correct piece. This went on for about 3 weeks. I was called on 8/13 by JIM to state that he did the repairs and that there was still problems with the bike. I asked him if he was willing to take care of this and his response was he would but at my cost. I ended up just picking up the bike as is(It still not fixed) and just pay to get my bike from his hands.Long story short the motor was knocking within 20 min of riding it back to work,( SO IM BACK TO SQUARE 1). Oh and there is plastics missing from the body as well. I asked him about the piece and his response was ''the tow truck brought it to me like that''. I DOCUMENTED EVERYTHING, any one trying to contest this review can address me directly as i have EVERY SECOND OF THIS EXPERIENCE VIDEO RECORDED for legal reasons. BBB & ATTN GENERAL here i come. This is your average scam mechanic tends to master. I showed up to make a $500 deposite towards the repair and this guy was so rude to me and my wife that my wife cried on the way home,once i saw the 3 BIG 666 tattooed to this guys arm. I knew this was not going to be fun. And as to the reply "THE OWNER" posted is false ,in my case i was offered an option that should have NOT BEEN in the estimate which is the option I chose. not to mention this place has no concept what so ever as to what the meaning of CUSTOMER SERVICE means.
Companies Similar to Hingham Cycle
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.