Hilltop Ford - Auto Advertisement Review

FALSE ADVERTISING AT IT'S BEST! DECEPTIVE with their online advertising. Saw a truck on their website so i called to confirm price for truck tied to a specific stock number and person confirmed price. I was later contacted by phone by a salesperson who also said price was correct i told her i would come up Sunday to see truck and if it was what i wanted i would purchase. I arrived on Sunday met with a third sales person who took me to truck and confirmed sale price. I was told i had to call back on Monday to speak with fleet sales manager as i wanted to purchase through my business. Fleet manager called me Monday morning and said he would send me price in an email. I got price and it was $5,000.00 more than ad. I asked why and he said ad did not include utility box. I told him 3 people confirmed price and he said they were wrong. Told me he was giving truck at cost. BS! I found same truck at another dealer for same advertised price. Will never go back to Hilltop Ford or Recommend them to anyone.
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ID
#996892 Review #996892 is a subjective opinion of poster.
Service
Hilltop Ford Auto Advertisement
Reason of review
Not as described/ advertised
New Reviewer

Hilltop Ford service sucks

I think five out of five times is enough. Today, again after so many years, I took my vehicle in for service at Hilltop Ford in Richmond CA. These people don't know *** about their own cars. They don't know *** about vehicle servicing, mechanical issues, automobiles in general... They don't know *** about customer service, running a business, how to be helpful... Heck, these idiots don't know ***, period! With $500 cash in hand, I went in for a tranny fluid change. After some idiotic discussions with the guy in shirt and tie, then again with his big manager sitting at his comfy desk, I was so disappointed and distrustful that I turned around and walked out. On the way out, I had a disgusting "ground hogs day" moment "” several years ago, I had experienced the same frustration there! And that was after remembering they had ruined my brakes. Why do I keep giving them another chance?! I had already vowed to NEVER go back, but simply forgotten my vows! Holy crappola. I. Must. Avoid. This. Place. Forever.
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ID
#185851 Review #185851 is a subjective opinion of poster.
Location
Berkeley, California
Loss
$500

About

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Summary

Hilltop Ford deals with the car dealership. The company can offer new and used cars. The firm's office is situated in the City of Richmond, California. But company's service area covers the territories of San Francisco, Oakland CA and Walnut Creek. Among the new cars Hilltop Ford Company can offer the customers such new Ford Vehicles as Ford Electric and Hybrid Line UP, 2012 Ford Mustang GT, 2013 Ford Escape, 2013 Ford Taurus, 2013 Focus ST, and Motor trend cars of the previous years. For purchasing of the used cars the company offers consumers the search option for selecting necessary features of vehicle. In this sphere of activity the firm maintains an extensive inventory of used cars which have been tested by the company technical inspectors and of featured used vehicles representing new or the most demanded items in the market. Additionally, the company provides vehicle spare parts supply and its repair service.

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