Hillsdale Furniture Reviews
Hillsdale Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers report predominantly negative experiences: poor customer service, frequent missing parts and replacement parts issues, perceived low quality for high price, and unresolved inquiries.
Positive Feedback
Some long-term owners praise product longevity for specific items like stools despite service gaps.
Negative Feedback / Risk Areas
- Repeated Hillsdale Furniture reviews cite rude or unresponsive customer service.
- Multiple reports of missing parts and delays getting replacements.
- Complaints about product quality versus price and costly restocking or return hassles.
Key Takeaways for Future Customers
- Expect to research Hillsdale Furniture customer complaints before buying and verify return fees.
- Confirm part availability and contact options for replacement parts and customer service policies.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers report predominantly negative experiences: poor customer service, frequent missing parts and replacement parts issues, perceived low quality for high price, and unresolved inquiries.
Positive Feedback
Some long-term owners praise product longevity for specific items like stools despite service gaps.
Negative Feedback / Risk Areas
- Repeated Hillsdale Furniture reviews cite rude or unresponsive customer service.
- Multiple reports of missing parts and delays getting replacements.
- Complaints about product quality versus price and costly restocking or return hassles.
Key Takeaways for Future Customers
- Expect to research Hillsdale Furniture customer complaints before buying and verify return fees.
- Confirm part availability and contact options for replacement parts and customer service policies.
Prince Frederick, Maryland
Need replacement part
- - Owns 3 Hillsdale Montello backless swivel counter stools in great condition.
- - Foot glides worn; 2 missing; needs replacements.
I have 3 Hillsdale Montello backless swivel counter stools, love them, they are 10 ys old in great condition, the foot glides have worn down and 2 are missing, I have searched everywhere and can't find replacements, the shape is unique, I know you still sell the same stools, so can you please help me get some new ones, I tried going to your website for help but it said fill out a form and there was no form. When I called the number listed it said go to the website and hung-up.
User's recommendation: Never heard back
Marietta, Georgia
Missing parts
- - Two small bed pieces were missing.
- - Customer service was rude and unhelpful, and I will not buy again.
- - Replacement parts would take days to ship.
I ordered a bed and putting it together found that I had two missing pieces. I called customer service to get the two small pieces sent so I could finish assembling it.
They were very rude (I had to talk to them twice) and didn't seem to want to try to help at all. They told me it would take 3-5 BUSINESS days to get the part to the factory AND THEN 5-7 BUSINESS days to ship it to me. Needless to say that was almost a MONTH AGO!
I try to call them back but the phone just rings. I will not buy ANYTHING from this company again!!
User's recommendation: Go somewhere else!
Missing parts
- - Winsloh/Matson daybed missing 4 bed posts and a front bed rail; bed unusable.
- - Requests missing parts be sent or item returned.
I ordered a winsloh/matson daybed. It is missing the 4 bed post and the front bed rail.
Model numbers 101056-****40 (1**-**)and 101046-****28(115*-020) is there anyway to get these parts sent to me or sent my item back?
The bed is no use without them. Thanks Ashley coogle 608 johnson street Leitchfield ky 42754
Dallas, Texas
Hilsdale furniture not good
- - Four Hilsdale barstools didn't match online photos.
- - Metal welds were globby; wood back is plywood.
- - Paid $565; would not recommend; $200 restocking fee.
We received four barstools from Hilsdale Furniture. We were disappointed to discover that they were not at all the quality that was represented in the on-line photos. There were globby and messy welds on the metal structure and the wood back is nothing short of cheap plywood, roughly finished. Something you expect from a Fly-By-Night. Paid $565. for the stools. It cost us $200.00 in restocking fees to return. Worth every penny of that to not accept JUNK from Hilsdale. I would never recommend this company to anyone..in fact we are warning others against purchasing from this company. Craftsmanship is lousy.
If you want the same quality, go to IKEA and get the same thing for half the price.
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