New Reviewer

Tow Truck left us stranded

My wife's car broke down and we called the AAA Emergency Road Service to get our vehicle towed home. We were initially told that a tow truck would respond within an hour. Within an hour or so, I received a phone call from George Hill of Hill Towing. I was told he or another driver would arrive within 30-45 minutes. Approximately, 45 minutes later, I received another call telling me the same story, keep waiting another 30-45 minutes. After another 45 minutes, the tow truck arrives. The driver gets out, claims he is a mechanic and can fix my car. I reply to him, that I called for a tow, I need a tow. He says to me to turn the car over and pop the hood. I turn the car over, but with all the noise from his tow truck, he could not hear my car. I told him again, I only need a tow. He went to look under the hood and realized I was not leaving him alone under the hood of my vehicle. He copped an attitude, he said, "You are going to give me a bad review anyway so I'm leaving, Screw you". He left my wife and I stranded in Oysterville, WA on a Saturday night. To add insult to injury, when I call AAA for support, they said my only option was to have Hill towing, tow my vehicle on Sunday! AAA was unwilling to provide an alternative tow company! Any alternative. Not even a phone number. They said I would have to file a claim. I had to find my own way home and my own tow. This was not the emergency road side service I had paid for. I was able to get a tow from Speeds Towing
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ID
#1312269 Review #1312269 is a subjective opinion of poster.
Location
Ocean Park, Washington
Service
Hill Auto Body And Towing Car Towing
Reason of review
Poor customer service
Loss
$552
Preferred solution
Full refund

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