Anonymous
map-marker Palm Desert, California

Want to make a change to my order

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The person I talked to helped me change the size of the shoe I had mistakenly ordered. She was very pleasant and helpful

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Resolved
Sehaj Sdz
map-marker Palm Desert, California

Resolved: I want to return the shoes and you don’t answer my email

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Updated by user Feb 08, 2025

Company fixed the issue and I have been provided with apology. They didn’t want to take them back, but they offered me a pair that fit

Updated by user Feb 01, 2025

I bought the shoes, they didn’t fit, tried to return them the same day, no one would respond to me. Multiple times I tried to contact them with no response.

Original review Feb 01, 2025

The day I received the shoes I tried them on and they dont fit. I attempted to contact you via email that day and many more days after that.

No one responds. Then I find that you are not using the email that I gave you that you changed it from mail.com to gmail.comULITMATELY I JUST WANT TO RETURN THE SHOES FOR A FULL REFUND OF WHAT I PAID.

Your order number is #971457.

Order Overview: Lorax Pro - Healthy & Non-slip Barefoot Shoes (Unisex) × 1

Blue / US Women 7.5 - US Men 5.5

$59.95

Subtotal

$59.95

Shipping

$0.00

Taxes

$4.65

Total

$64.60 USD

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User's recommendation: BEWARE: THERE CUSTOMER SERVICE SUCKS

Kitty R Dgq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My shoes are already leaking and one has *** in it

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I've been wearing my shoes. They were dry when I went out.

Now they make my feet soaking wet and one of them has *** in it.

Please help. I'm an older adult on a fixed income and those were the first shoes I've bought in years.

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Loss:
$60

Preferred solution: Full refund

Truett Lsw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Coleraine, Causeway Coast And Glens

Refund

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I'm disgusted with your service. On28th September I ordered a pair of caspar pro anti slip and waterproof winter barefoot shoes order number 39663 black size 6 costing £69.95.

As they were unsuitable I returned them to the return address on the parcel.

Despite several emails and even a letter I have had no communication from you at all. Please refund my money as I can't afford to lose that much disgusting service and have nothing to do with it

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Christene Lpz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Rancho Cordova, California

Everything Wrong

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Contains 2 confidential files for company representatives

DO NOT order from them. No return policy...

its all a lie. Refused to refund money. Want you to ship shoes to China to get any refund.

Horrible customer service, they wont return calls. Still waiting since June!

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User's recommendation: Do not order from them

Kitty R Dgq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My shoes were great for a few months. Now there is *** in one shoe and I just came in and my feet are soaking wet. Supposed to be water proof

I noticed I had *** in one shoe and then today was the last straw. I went out and my feet got soaking wet.

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Loss:
$60

Preferred solution: Full refund

Ann B Fns

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Eureka, Missouri

Return/Exchange

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I received a pair of shoes as a birthday gift. I just want to exchange for the correct size and I can't get a response.

This is extremely frustrating.

I don't have the proof of purchase except the shipping envelope and shoes are in the original packaging. Like I said, this was a GIFT!

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User's recommendation: Absolutely NOOOO

Anonymous
map-marker San Diego, California

Sent 2 many shoes, only want one, didn't order any more PLEASE HELP!!!

!ent 2 many shoes only want 1.there is no where to delete part of order!!! PLEASE HELP!!!

by sending all from this order was unable orders lasting.Could not delete anywhere any order from your my order site. PLESAE take all I ordered from last night order could not be over $300 I can not afford to pay all 300.00!!!

never order this item was not what I need not 3 or 4 orders. HELP!!!

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User's recommendation: DO NOT BUY FROM THIS COMPANY!!!!!!!!!!

Janice D Bpv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Wrong shoe sizes

Need to return order #544463 due to shoes are too small.

Janice Dorton

4813 Sunny Brook Dr

Rowlett Texas 75088

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Preferred solution: Needvto return order#544463 shoes are too small. I were size 8 to8.5 in us style. Cannot were what I received. Want replacement ASAP please

Sandra Z Fks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Atrocious customer service

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order was not delivered as stated on the tracking order. Yesterday I was on hold for an hour and a half listening to tortuous chords and got disconnected.

sent an email to which I got a ridiculous response. called today one hour and 13 minutes when someone finally took my call and when I asked her a question, she disconnected.

View full review
Loss:
$33
Pros:
  • Ok in comfort
Cons:
  • Cannot resolve issue with non delivery on 2nd order

Preferred solution: Deliver product or service ordered

User's recommendation: Beware!! if you receive your product good for you if not, they are not helpful and helping you find out what happened to it!

Anonymous
map-marker Chicopee, Massachusetts

Customer service non existent

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Called a few hours after ordering to cancel ordered items ,tried all day ,no answer while being told someone would answer shortly,never answered well within open hours. The emails for conformation disappears from phone and IPad ,All tracking numbers gone .

Cannot even call to order NO ANSWER Just Trying to get threw . I have my bank working on a stop payment because of a scam this company is doing . Do not trust the part for returning because there is no way to get the information on how to do this . I read the terrible reviews unfortunately after I ordered .

I started to call them originally to change size ordered a few hours after originally ordering online .

No way to contact this SCAM SCAM SCAM COMPANY. BE AWEAR .LOOK AT ALL THE REVIEWS NOT JUST THE GOOD ONES .

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User's recommendation: No customer service answered repeated calls . Horrible reviews. No proof of purchase because emails disappear with conformation and tracking info .

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