High Point Scientific
High Point Scientific Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
High Point Scientific has a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied, praising quick shipping but noting high prices and poor after-sale support.
Positive Feedback
Customers report quick shipping and one review praised patient, helpful pre-sale support from a staff member named David.
Negative Feedback / Risk Areas
- Frequent complaints about no after sale customer service and unhelpful responses regarding defects and returns; High Point Scientific customer complaints highlight support failures.
- Reports of high price level and dissatisfaction with discounts and special offers.
Key Takeaways for Future Customers
- Check High Point Scientific reviews before purchasing and weigh warranty and return expectations.
- Expect fast shipping but verify post-sale support and inspect items promptly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
High Point Scientific has a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied, praising quick shipping but noting high prices and poor after-sale support.
Positive Feedback
Customers report quick shipping and one review praised patient, helpful pre-sale support from a staff member named David.
Negative Feedback / Risk Areas
- Frequent complaints about no after sale customer service and unhelpful responses regarding defects and returns; High Point Scientific customer complaints highlight support failures.
- Reports of high price level and dissatisfaction with discounts and special offers.
Key Takeaways for Future Customers
- Check High Point Scientific reviews before purchasing and weigh warranty and return expectations.
- Expect fast shipping but verify post-sale support and inspect items promptly.
Media from reviews
Turn one complaint into a collective action
Arlington, Texas
Place an order
Amazing customer support .. David patiently answered all my question I had . I will definitely recommend high point scientific
User's recommendation: Highly recommended
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montague, New Jersey
No After Sale Customer Service!
- - Ordered RedCat 51 Gen 2 from High Point; arrived in good shape.
- - Daylight tests fail; support says issues are typical and no solution; spent over $800.
High Point Scientific has people who answer phones but they all seem to be trained to say "It's not our fault".I finally resolved the problem with the manufacturer in Tawnya. They agreed that there were many issues with the "new" telescope from High Point Scientific.
The manufacturer paid for the shipping to Taiwan. Upon inspection they sent me a brand new telescope.
I immediately unpacked the telescope and was quite pleased at the condition.
I put it back without any other inspection or trial.
My wife and I left on April 10, 2024, for a 2-½ month road trip through Idaho, Montana, North and South Dakota, Minnesota, Iowa, Missouri, Oklahoma, Kansas, Nebraska and Wyoming. I was hoping to find dark, clear skies along the trip to try out my new RedCat 51.
Unfortunately, things didnt work out very well. I had the foresight to try the telescope and my Canon EOS 40D DSLR camera during daylight hours. Nothing at all seemed to work as expected.
The condition of the telescope left me wondering if I had accidently been sent a customer returned telescope or maybe a factory second.
I never did get to use the telescope.
I have contacted High Point Scientific only to be told by customer service rep Vincent that the problems that I have encountered are typical with William Optics products. I asked about the torn foam and Vincent said that they see that all of the time with William Optics products. I asked Vincent about the scratches and chipped anodization and he said that those problems happen all of the time and that "This is the quality we have come to expect from William Optics."
I asked if the telescope could possibly be a customer return and he said that shipping me a customer return would have been impossible. He claimed that the telescope that I received was 100% new but of typical low quality from William Optics.
Apparently Vincent from High Point Scientific has no problem telling customers that William Optics products are of low quality.
I bought my RedCat 51 under the opinion that William Optics products were top of the line and of superior quality.
I have spent over $800.00 (US) on a telescope that doesn't work and High Point Scientific (the seller) has told me that it's not their problem. They offered no solution whatsoever.
- Quick shipping
- No after sale customer service
Preferred solution: Repair or replacement of a "new" telescope that I bought from them.
User's recommendation: Avoid High Point Scientific!!
Product knowledge to extensive to type
I just want a human being to answer a few questions for me as a prospective buyer but by ignoring me I will just order something from Amazon
User's recommendation: Good luck may as will be calling Mars
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