Scooter T

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| map-marker Montague Township, New Jersey

No After Sale Customer Service!

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Contains 2 confidential files for company representatives

On March 18, 2024 I ordered a William Optics RedCat 51 Gen 2 f/4.9 APO Refractor Telescope - Upgraded Version, from High Point Scientific. It arrived several days later via UPS in apparently good shape.

I immediately unpacked the telescope and was quite pleased at the condition.

I put it back without any other inspection or trial.

My wife and I left on April 10, 2024, for a 2-½ month road trip through Idaho, Montana, North and South Dakota, Minnesota, Iowa, Missouri, Oklahoma, Kansas, Nebraska and Wyoming. I was hoping to find dark, clear skies along the trip to try out my new RedCat 51.

Unfortunately, things didnt work out very well. I had the foresight to try the telescope and my Canon EOS 40D DSLR camera during daylight hours. Nothing at all seemed to work as expected.

The condition of the telescope left me wondering if I had accidently been sent a customer returned telescope or maybe a factory second.

I never did get to use the telescope.

I have contacted High Point Scientific only to be told by customer service rep Vincent that the problems that I have encountered are typical with William Optics products. I asked about the torn foam and Vincent said that they see that all of the time with William Optics products. I asked Vincent about the scratches and chipped anodization and he said that those problems happen all of the time and that "This is the quality we have come to expect from William Optics."

I asked if the telescope could possibly be a customer return and he said that shipping me a customer return would have been impossible. He claimed that the telescope that I received was 100% new but of typical low quality from William Optics.

Apparently Vincent from High Point Scientific has no problem telling customers that William Optics products are of low quality.

I bought my RedCat 51 under the opinion that William Optics products were top of the line and of superior quality.

I have spent over $800.00 (US) on a telescope that doesn't work and High Point Scientific (the seller) has told me that it's not their problem. They offered no solution whatsoever.

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Loss:
$832
Pros:
  • Quick shipping
Cons:
  • No after sale customer service

Preferred solution: Repair or replacement of a "new" telescope that I bought from them.

User's recommendation: Avoid High Point Scientific!!

Choua Qxm
map-marker Farmingdale, New Jersey

Product knowledge to extensive to type

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I just want a human being to answer a few questions for me as a prospective buyer but by ignoring me I will just order something from Amazon

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User's recommendation: Good luck may as will be calling Mars

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